Walking and Texting – Modus Erraticus

This video from Improv Everywhere made me smile this morning:

If you’ve walked in any public place recently you’ll relate to the challenge. Once upon a time the people who were a menace on the pavement were people walking a bit slower than everyone else. It was relatively easy to negotiate your way around these people because all you had to do was to execute a simple overtake manoeuvre and you were past them.

Over recent years though a new menace has entered our streets, these are the people who are distracted by the little screen in front of them. The problem with these people is not just that they are generally going slower than everyone else, but that they also behave erratically.

My own particular grievance is with those people who are walking along at a pace keeping everything moving, and then they receive a text. There response to this text is an immediate transition into a new mode which means that they can no longer be relied upon to behave like everyone else, they are now in modus erraticus. This is especially annoying when it’s a member of the group of people that you are walking with.

It’s another example of the massive social change that our response to technology is precipitating. Note here that I’m not blaming technology for the problem, but our response to it, although, I do think that there is a balance to make. The design of technology isn’t completely agnostic in these situations, much of our response to technology is automatic and would require a significant amount of retraining to change.

New modes of being plugged-in are on their way that may less social impact, but I suspect that they will still result in attention problems, just different ones.

The power of sharing

Just as I was writing my post yesterday – Did you really share that online? – another incident was playing out on the US stock market:

Associated Press Tweet

The chart above shows the impact of a single tweet from the Associated Press twitter account on the stock of Apple, Google and Microsoft as well as the NASDAQ and Dow Jones indexes. That dip right in the middle was all caused by a single tweet.

The tweet reported, falsely as it turns out:”Breaking: Two Explosions in the White House and Barack Obama is injured.”

This wasn’t news at all, it was a hack, and Associated Press had to move quickly to quash the false information.

What this demonstrates, again, is the power of the tools that we have available to us to communicate information rapidly. The real power that caused the impact wasn’t, however, with Twitter, it’s with Associated Press as a trusted source of news. The tweet only had an impact because of where it appeared to come from, but it only had an immediate impact because of Twitter’s ability to communicate broadly and quickly.

The problem for Associated Press now is that the level of trust in its Twitter feed has been diminished and the current embarrassment is in danger of having a last impact. It’s the same for us as individuals. If our Twitter (or Facebook, or any other site you’d like to choose) gets hacked the level of trust from others goes down. Associated Press responded decisively and with clarity, it’s a good strategy. We will have to do the same if we are ever in that situation our reputation may depend upon it.

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.

Warren Buffett

Did you really share that online?

Like people exploring a dark cave system we stumble through the social change that is being facilitated by our ability to share everything and anything with the world.

We are exploring a new world and don’t really understand the consequences of our actions, both personally and socially.

Cromarty to Nigg FerryHere in the UK a teenager is removed (resigns?) from her post as Youth Police Commissioner because of views expressed on Twitter:

Paris Brown, 17, from Sheerness in Kent, said bravado had led to her statements on Twitter, which had offended many people. She said she was resigning from her post as the youth police and crime commissioner for Kent after police announced they were investigating whether her comments amounted to a criminal offence.

Critics claimed the comments were racist, homophobic and condoned violence and drug-taking. Brown pleaded to be left alone now that she was standing down.

Once upon a time the tools at our disposal were quite rudimentary and had limited impact. I wrote a while back about an incident that had led to my own embarrassment. In this I committed the classic reply-to-all mistake and managed to send lots of people an email with the wonderful words – “have you got any slots left for back, neck and shoulder massage?”

In the events that followed the bombings at the Boston Marathon people on twitter and reddit latched on to a rumour about who had carried out the atrocities, only for them to be proved completely erroneous.

Recently David Zax wrote about some of his personal experience:

Email is only one way we communicate today, though, and only one among many web services that include some sort of social, shared, or collaborative component (cf. this “cloud” you may have heard of). And in the past several months, I and people in my social circles have accidentally shared private information we only intended to share with one person, a select few people, or no people at all. There was the week during which I scheduled the likes of personal doctor’s appointments in a communal calendar (partly a symptom of my having bought a new computer, and some hiccups in getting my old device-synching techniques to work under my new setup). There was the moment an old professor accidentally posted sensitive banking information to a shared Dropbox folder. He was lucky that I immediately clicked on an alert pushed to my desktop, saw what he had done, and emailed him about the breach. “This is the way things become a disaster,” he wrote me.

We now have massively powerful tools at our disposal, but we don’t yet have the protocols or the safeguards available to stop us causing ourselves all sorts of damage.

In vehicles we recognise the power that we have available to us, power for good, but also dangerous power. As such we have training and driving protocols. Here in the UK it’s known as the highway code, a failure to use it could lead to embarrassment, but also to legal action. As well as a set of protocols though, we also have a set of safety features built into our vehicles for those times when things go wrong, we also have systems to warn us about things that are about to go wrong unless we do something.

We continue our journey through the dark cave of discovery and the casualties mount up.

Waking up with you Facebook

One of the regular themes on this blog is Information Addiction and our ever present need to be connected.
Loch Creran
There’s more evidence this week about just how connected we are, this time focussed on Facebook mobile usage and a report from IDC:

Depending on your perspective, many of the results are either depressing or confirm what you knew all along. For example, it seems that 79% of smartphone users reach for their devices within 15 minutes of waking up. A clear majority — 62% — don’t even wait 15 minutes, and grab their phones immediately. (Among 18-24 year olds, the numbers rise to 89% and 74%.)

via Mashable.

That’s right, people can’t even wait to go through their morning routine before diving in – wake-up and connect. But it’s not just about the speed of connection, it’s also about the frequency of connection, the average is 14 times a day rising to nearly 18 times a day at the weekend just for Facebook.

According to the report, the average daily time on Facebook on a smartphone is 32 min 51 sec, the total daily time communicating on a smartphone is 131 min 43 sec. That’s right, over 2 hours every day on a smartphone.

Smartphones are powerful tools that are changing the way that we interact. What concerns me is that I don’t think most people recognise it. The smartphone is only just the start of it, watch the Google Glass backlash build even before the product has been released.