QUOTE: “But algorithms can go wrong, even have deeply destructive effects…

“But algorithms can go wrong, even have deeply destructive effects with good intentions. And whereas an airplane that’s designed badly crashes to the earth and everyone sees it, an algorithm designed badly can go on for a long time, silently wreaking havoc.”

Cathy O’Neill

From:

“Experience it forward. What employees experience, Customers… John Dijulius

“Experience it forward. What employees experience, Customers will. The best marketing is happy, engaged employees. Your Customers will never be any happier than your employees.”

John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World