In order that people may be happy in their work,
these three things are needed:
they must be fit for it;
they must not do too much of it;
and they must have a sense of success in it.
If you’re serious, you really understand that it’s important that you laugh as much as possible and admit that you’re the funniest person you ever met. You have to laugh. Admit that you’re funny. Otherwise, you die in solemnity.
“We thought that we had the answers, it was the questions we had wrong.”
This seems to be a growing theme in recent conversations.
Getting the questions right is so much more important, and far more difficult then getting answers.
“But algorithms can go wrong, even have deeply destructive effects with good intentions. And whereas an airplane that’s designed badly crashes to the earth and everyone sees it, an algorithm designed badly can go on for a long time, silently wreaking havoc.”
“Experience it forward. What employees experience, Customers will. The best marketing is happy, engaged employees. Your Customers will never be any happier than your employees.”
John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
The question you should be asking is, “Can I do one small thing tomorrow to make things a little bit better?” And the answer is almost always yes.
Money and time spent for training will be ineffective unless inhibitors to good work are removed.
W. Edwards Deming