Six Laws of Technology
- Technology is neither good nor bad; nor is it neutral.
- Invention is the mother of necessity.
- Technology comes in packages, big and small.
- Although technology might be a prime element in many public issues, nontechnical factors take precedence in technology-policy decisions.
- All history is relevant, but the history of technology is the most relevant.
- Technology is a very human activity – and so is the history of technology.
“Two percent of the people think; three percent of the people think they think; and ninety-five percent of the people would rather die than think.”
George Bernard Shaw
(I don’t think that there is any scientific basis for this quote 🙂 )
If you’re serious, you really understand that it’s important that you laugh as much as possible and admit that you’re the funniest person you ever met. You have to laugh. Admit that you’re funny. Otherwise, you die in solemnity.
“We thought that we had the answers, it was the questions we had wrong.”
This seems to be a growing theme in recent conversations.
Getting the questions right is so much more important, and far more difficult then getting answers.
“But algorithms can go wrong, even have deeply destructive effects with good intentions. And whereas an airplane that’s designed badly crashes to the earth and everyone sees it, an algorithm designed badly can go on for a long time, silently wreaking havoc.”
“Experience it forward. What employees experience, Customers will. The best marketing is happy, engaged employees. Your Customers will never be any happier than your employees.”
John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World