Last week Evernote got themselves into a public relations storm by updating their terms and conditions relating to privacy of data. They then had to hastily update the policy, stating that they would no longer be making the changes as planned.
The other month I wrote about digital exhaust, but there’s a lot of data that we place into others hands deliberately. When you type an email, upload a file, fill in an online form do you think about who may have access to that data? I’m not sure we often give it the consideration it deserves.
You should assume that the data is going to live forever, so our actions have lasting consequences, and so do the actions of those people who have access to our data.
Each of us have signed up to many terms and conditions that have included privacy statements, but few of us have read any of them.
Those privacy policies were mostly written for a relatively static world but we are entering a new era of data privacy concerns as more of our data gets given to artificial intelligence and machine learning to assess and give value on. That was one of the aspects of the Evernote situation:
“Human beings don’t read notes without people’s permission. Full stop. We just don’t do that,” says O’Neill, noting that there’s an exception for court-mandated requests. “Where we were ham-fisted in communicating is this notion of taking advantage of machine learning and other technologies, which frankly are commonplace anywhere in the valley or anywhere you look in any tech company today.”
The reality is that Google, Microsoft, Facebook and Apple have both been using machine learning for a long time, that’s how they know to tells us interesting things like pre-warning us about traffic problems on our journey home when we haven’t told them where home is.
Most of the time we don’t even give the privacy of our data a thought, and we should. Did you know:
- Many site reserve the right to change the terms without telling you.
- Many services claim copyright over parts, or all of your data.
- Some sites don’t let you delete your account.
- Many sites track you on other sites.
It’s terms like these that enable adverts for an item I searched for just a few minutes ago to now be showing in my Facebook.
When was the last time you checked the PrivacyGrade of an app before you downloaded it? Or check Terms of Service: Didn’t Read before agreeing to the terms on a site? I suspect that for most of my readers they’ve never visited these sites.
Ultimately the only lever that we have over these services is the commercial one and most of them aren’t going to do anything to jeopardize that, but that won’t stop them pushing up against the edges of what we regard as acceptable. What we regard as acceptable is greatly influenced by whether we feel like we are getting something for free.
We are trading our privacy for access and I’m not sure we really understand the cost.