Product Management and the Kitchen Analogy

These are some words I first wrote in 2016 which I thought I had lost, but a bit of searching sometimes pays off. I have made a few edits.

I’ve used this analogy a few times recently so thought I would write it out and see if it resonated with anyone else.

A few years ago whilst on vacation we visited a fascinating house called Cragside near Rothbury, Northumberland.

This house was, at one time, owned by the enterprising Richard Norman Shaw who created all sorts of ingenious devices including the world’s first hydro-electric power station.

One of the most interesting places in the house is the kitchen part of which is shown in the title image of this post. This place is packed full of gadgets many of them designed and crafted at Cragside.
 
For me this picture represents the way that we have traditionally implemented IT services for customers. There are specific gadgets everywhere, each of the built for a purpose. The cabinets are all custom built to fit the space available or free-standing. There’s very little that was manufactured, it was nearly all crafted.

This wasn’t unusual for kitchens of it’s time but this situation had started to change in the 1920s and following World War II a new type of kitchen became popular – the fitted kitchen. The fitted kitchen is what most of us have in our houses across Europe and the USA today.

There are a number of interesting characteristics to the fitted kitchen that are analogous with the shift that we need to take in the way that we deliver solutions.

The Building Block is the Cabinet

The basis of the fitted kitchen is the cabinet. There are only a few standard sizes for cabinets (using the UK numbers):

Floor standing cabinets are 600mm deep.
Wall mounted cabinets are 300mm deep.
Cabinets are 900mm tall.
Cabinets are available in multiples of 100mm and 150mm wide – 300mm, 400mm, 450mm, 500mm and 600mm.
Most floor standing cabinets are 600mm wide.

This limited set of building blocks are what is used in the vast majority of situations. People could still have custom built kitchens but they don’t because this choice of building blocks is good enough and the most cost effective.

A lot of the building blocks of solution could be standardised, there is no business advantage, for the developer or the customers, to building something outside of the building blocks. 

We do, however, need to understand from the market what the “cabinet” is that defines the standard in each of the areas where we want to develop solutions. Standardising on the wrong thing is as costly as continuing to custom build.

Everything Else Aligns to the Standard

The standard size for a washing machine in the UK is 540mm deep, 595mm wide and 850mm high. This size fits perfectly inside a standard cabinet space (the reason the washing machine is 540mm deep rather than 600mm is to allow room for pipes at the rear).

Are these dimensions the ideal size for a washing machine? I have no idea, but it is the ideal size for a kitchen into which it is being fitted.

What’s true of washing machines is also true of tumble driers and under-cabinet fridges and freezers.

There are appliances on the market that are 500mm wide, but the choices are limited.

The appliance manufacturers have aligned to the cabinet standard, they aren’t expecting the cabinet standard to change because it isn’t ideal for them.

There are Edges and Constraints

If you are fitting a kitchen into a room that was built before the war (we have quite a lot of those in the UK) it’s highly likely that the room won’t ideally fit the standard cabinets. It’s not even certain that the walls will be straight. 

There will be gaps at the end.

When a kitchen is being refitted there are also constraints created by the location of the doors, windows and plumbing.

That’s where a great kitchen designer and fitter come in.

They’ll handle the gaps at the end and make the most of the constraints. They’ll take a length of worktop and make it fit into the space in a way that makes it look like it’s was meant to be there.

The same is true for many IT solution, we are fitting them into customer environments that haven’t been custom built to take them. Experienced designers and fitters make them work in the space provided provided by the customer.

It’s worth noting here that houses in the UK are now build with rooms that are a multiple of 600mm wide and deep. There are no longer any edges because they’ve been built knowing what the standard is.

There is Room for Flexibility

Not only is there a need to fill the gaps, but there is also a lot of flexibility in the building block approach. If a customer already has an oven then there’s no need to mandate the use of our oven, if their oven adheres to the standard it will fit right in.

There are only a few choices for standard cabinet design but there are more choices of doors than I care to count. The door design has a limited impact on the effectiveness of the kitchen and no impact on its running costs, but the design of the door has a massive impact on how a customer perceives the kitchen.

There are numerous configurations for what goes inside the standard cabinet – drawers of various sizes, shelves of various sizes, combinations of the two.

This flexibility has been built in from the start. The impact on the cost of the standard building block is minimal. Most cabinets come with holes in them to allow shelves to be fitted at various heights and to be changed at any time. People don’t have to drill holes to make adjustments, the flexibility is built in.

The Overall Result is Unique

The use of standard building blocks which allow flexibility and the empowering of skilled designers and fitters to fill the edges and work around the constraints means that every kitchen is unique. This is particularly true for kitchen refits into older housing.

Sometimes the uniqueness is just in the shelf configuration, sometimes it’s more significant, but it’s all built from a standard cabinet baseline.

Customers deserve something unique that fits there needs, but that doesn’t mean that it all has to be unique.

The Service is What Sells

Most kitchen fitting companies offer free home measurement and design, at least in the UK anyway. Why do they do that? I suspect it’s because they know that it’s really service that sells. 

The cost of a medium specification standard sized cabinet must be benchmarked and cost pretty much the same to every one of the kitchen fitting companies. There’s little differentiation to be had in making cheaper cabinets. Likewise, I suspect that people aren’t going to be willing to pay much more for a cabinet with “additional features”, but the difference in the cost of doors is huge.

Where the differentiation occurs is in the service:

Can I trust this company with my installation?
Is the price reasonable?
Are they flexible?
Do they understand my “special” requirement?
Do they understand what I like?

Summarising

It’s just an analogy, but I find analogies helpful because they help me to see something from different angle and then to see if that different viewpoint also applies to the thing I’m trying to understand.

Header Image: This is the kitchen at Cragside, or more specifically, this is a very small section of the kitchen at Cragside.

Why do acronyms bug me? And what has that got to do with Zip files?

I have a love-hate relationship with acronyms. Much of my working day is spent using them.

I work in an industry that has created acronyms that have become part of the common language – PC for instance.

** A quick aside, it’s worth me clarifying a couple of things before someone else does. Technically speaking PC isn’t an acronym it’s an initialism, the difference is in how you say them – NATO is an acronym because it’s said as a word, PC is an initialism because it’s said “P”, “C”. There’s also abbreviations, and sometimes it’s not easy to work out the difference. I’m going to use the term acronym as shorthand for all of these in this post. Also I’m not going to put a full-stop between the letters of any of the acronyms, or initialisms, because honestly, life is too short and there doesn’t appear to be any clear consensus on the correct punctuation. Back to the main topic of post.

Acronyms are everywhere.

Some words that we use we no longer even recognize as acronyms – Radar is probably the best known if these.

Most organisations have an internal language littered with them – in my organisation a NOD is a Notice of Decision.

Yet, despite their prevalence, I’m not a fan. The truth is, they bug me.

The other day I asked this question on twitter:

I’ll let you read the comments, which were all helpful. No one chimed in to say that they were a fan, and there were several reasons why people thought that we used them. I was hoping that if I could find a fan they might be able to help me understand a little of why I feel this sense of dread every time I come across a piece of TLA (Three Letter Acronym) laden writing.

While I was pondering this, an analogy occurred to me which has really helped me understand the mechanics behind my frustration. It’s a bit technical, but I think most people will relate to it.

Acronyms are the Zip files of writing

Zip files aren’t as widely used as they used to be, but they are still used, it’s just that there use is a bit more hidden these days.

Imagine this. You are sat at one of your many screens and for once you haven’t been distracted by WhatsApp or by gazing blankly at a group of people who would rather be anywhere than on another Zoom call. You are, however, distracted by a notification informing you of a new email. The notification takes you to an email from a friend inviting you to a party (remember those). You look up and down the email a couple of times but can’t find any details. At this point you realise that your friend has attached a file to the invite. You select the file and it opens up in another window/app showing that this is a Zip file containing a PDF of the clipart heavy invitation.

As someone to whom the announcement of a party is new information you had to go through three steps to get to the information you needed. If you had already known the details of the party you would have only needed to go through one of those steps. It would have been far more efficient, for you the reader, if the author had put the information in the text of the email, but if they had done this you wouldn’t have enjoyed seeing their clipart skills.

The other day an insurance company sent me a renewal notice for my car insurance. The details were in a Zip file, but this file required a few more steps because it was a password protected Zip file. The text of the email told me how to unlock the file using my data of birth. The problem was, these instructions were hidden is several hundred other words and it took me a while to find the answer I was looking for.

Acronyms do the same thing, they compress together units of information that in many cases we need to uncompress to understand. That process of uncompressing takes extra time, extra effort, additional steps and interrupts the flow of reading. Sometimes it doesn’t have that impact because we know what the compressed item contains, but there are far more times when our flow of reading is interrupted by our need to uncompress what we are reading.

Acronyms still bug me, but I think I now understand a bit better why – TTFN 😉

Header Image: Today’s picture encapsulates the sunset at a local beach as Sue and I watched and waited.

About Not Writing

This has been a strange season for me, and I’m sure I’m not alone. One of the outcomes of that strangeness has been a lack of writing, in some ways, perhaps a lack of creativity all-round though I have been involved in many things and even created many things.

I don’t suppose that there is one single reason for this strangeness apart, that is, the peculiarity of the time in which we find ourselves and my own part in this global story.

My head is a swirl of things, some of them are simply thoughts, others feel like they are lurking just out of grasp waiting to reveal themselves when it is least appropriate. This isn’t a wholly new experience for me and in previous seasons I’ve used writing as part of the processing of those thoughts, but this season has been different, I haven’t felt like writing.

It may seem strange to be writing about an inability to write, and peculiar is what it is, but what you aren’t seeing is the effort that it’s taking me to write these simple words. It feels a bit like walking up a long loose sandy dune with each step requiring even more effort for little gain. Even now I’m not sure about what I’m writing and many of these word have been replaced, recreated, only to be superseded by something else.

I’m not even sure why it bothers me that I haven’t written in a while, I’m under contract, or do this as a means of making a living, it’s just something that I’ve done for a long time and it has become part of me. Many people who started blogging when I did gave up years ago, perhaps they’ve found something more interesting to do. Something draws me back to writing these words in this little, seldom visited corner of the Internet, to expressing a thought or an idea, to reason and to ponder.

There have been many things that I could have written about, let’s face it, the world has been a crazy place for many weeks now and there have certainly been things that I felt deeply about and could have commented on. I am reticent to add my voice to a world full of far more eloquent and more insightful voices than my own. Sometimes the reticence descends into comparison and the dangers that lurk there for each of us.

I’ve started writing a couple of times, but nothing would form and the words would run away and hide inside unreachable corners of my head. There they hide with thoughts that don’t want to be seen. Sometimes I search back for those ideas but get distracted by other, more pressing, more disturbing scenes ahead of me.

It’s a bit like I’ve been living on one side of Kierkegaard’s axiom:

“Life can only be understood backwards; but it must be lived forwards.”

Søren Kierkegaard

Perhaps there’s been so much forwards to look at that I’ve not wanted to look backwards and understand.

I’m reading… “Life on the Mountains” by Terry Abraham

I’ve followed the work of Terry Abraham for what seems like a long while now. He first came to my attention, and the attention of many others, when I saw the film “Life of a Mountain: Scafell Pike”.

Somewhere along the line I connected with Terry on Twitter and watched as his adventures with “Life of a Mountain: Blencathra” unfolded. We watched Blencathra, the day after its debut, sat outside, in the pouring rain, at the Threlkeld Cricket Club, facing towards that majestic and mysterious mountain. I loved the dramatic mountain cinematography accompanied by the narrative of people known to the family and even some distant family members. My wife spent part of her childhood living at Threlkeld Quarry looking out towards Blencathra and her wider family has roots that stretch from Penrith to Wasdale.

In recent years Terry has been working on completing his trilogy with “Life of a Mountain: Helvelyn” which was scheduled to premiere in recent weeks, but a global pandemic got in the way of that, I’m sure it will be brilliant when it does debut.

I had wondered about buying myself a copy of Terry’s recently released book, but hadn’t got around to it, so I was blown away when a copy came through the door including a personal inscription. It turns out that Sue had a similar idea to me, but she had ordered a couple of copies and then been selected by Terry to get something personal put inside.

The book itself is both an exquisite picture book and an autobiography focusing on Terry’s journey to filming mountains.

The pictures mostly align to the story being told and beautifully illuminate the stories of wild camping and inversion chasing. Having not been up a mountain for several months these pictures are both painful and soothing. There is a pain in the lack of access, but there are soothing thoughts of great days to come. You’ll notice, below, that the inscription talks about completing the Wainwrights, I’m nearly there, another four walking days will see me finished which I thought would be easy to achieve this year, but that’s a promise I’m holding lightly.

The autobiographical words illuminate Terry’s love of the hills and of the many Lake District characters that dwell between the mountains. Although having read the book I am slightly concerned about Terry’s health and safety practices while out and about, he does like a visit to the local hospitals.

We live in a world where it is possible to know so much about people, but not really know them. Sometimes we convince ourselves that in our reading, watching and social media interactions that we have got to know someone, but it’s not the same as really knowing someone. That lack of knowing doesn’t stop us having a connection with someone and that’s how I feel about Terry, this book and other interactions have given me a connection, and my life is richer for it. His regular posting on Twitter and elsewhere are an inspiration, and so is the book.

I’m Reading “The Salt Path” by Raynor Winn

I recently found myself in an unusual place, not knowing where to turn next, because I’d reached the end of a couple of series of books. I’ve recently been re-reading the Narnia Chronicles by C.S. Lewis which has been wonderful, but the Last Battle had been and gone. I’ve also been loving the Sidney Chambers series by James Runcie, but that had recently concluded with the prequal. Then there’s been the DCI Ryan novels by L.J. Ross and they finished with a Christmas mystery (although a new one is arriving tomorrow). Like I say, I wasn’t at all sure where to go next when a birthday present arrived – “The Salt Path” by Raynor Winn.

Series of books are great because you get to go deeper with the characters, starting something completely different can be a joyous revelation of new things.

The series above are all novels, “The Salt Path” is more of a biography charting a very personal journey along the The South West Coast Path by Raynor and her husband Moth. The South West Coast Path is a 630 mile ramble from Minehead in Somerset to Land’s End in Cornwall and then on to Poole in Dorset.

I love walking coastlines, but they are hard work especially in somewhere like the South West coast where you can’t walk the beach and spend your life descending into steep valleys and then ascending out of them.

While the physical journey is part of this book, it’s not the major part. Without giving the story away I can tell you that Raynor and Moth have been through a terrible time and for most people even contemplating this walk would be madness, but in their position it feels dangerous, deadly even. Yet, when they set out I understood, absolutely, why they were doing it. The alternatives to the hike were significantly worse.

For Raynor and Moth this walk becomes a journey of discovery, a journey of redemption and ultimately a journey of new resilience.

Most of the time I don’t talk to others about the books that I read, the nearest I get is to write one of these posts, but I’ve found myself talking to numerous people about this one. There are so many anecdotes and stories that I have wanted to share with friends and family. The stories are often funny and regularly amazing. I’m not going to tell any of those stories here, because you can buy the book, and that’s what I want you to do – buy it, read it and let it impact you. This is a book that impacted me and I’m quite sure I’m not the only one.

Header Image: This isn’t Cornwall, this is Barra in the Outer Hebrides.

Walking the Parish – Parochial Pathways

I’m trying to reclaim the word “parochial”. In the dictionary it has two meanings:

  • Relating to a Church parish
  • Having a limited or narrow outlook or scope.

The most common meaning, narrow, is primarily applied in a derogatory way. If you are called parochial it’s not likely to be a complement. Being broad in outlook is regarded as a good thing and it probably is, but there’s a dark side. We flit from tourist destination to viewing area collecting selfies like rewards badges. People are measured by how many countries they’ve visited, or how many famous landmarks they’ve visited and yet we have a certain admiration for people who have found a place in which they are happy just to be. We chase an illusionary peer-pressure defined outcome while looking, enviously, behind us at people who have chosen a different path – a more parochial one.

We live in an age desperate to discover the next big thing. No one wants to miss out on the latest craze. This is, sadly, even true for walking people, there’s a kudos in being able to climb the biggest hills or travel the longest walks. I have to admit to having fallen for this comparison myself. I have, after all, been trying to tick off the Wainwright hills for a while now, this is primarily a person target, but there are times when the dark side raises within me. We treat the parochial with contempt as small, narrow and inferior.

Most of England is split up into more than 15,600 Ecclesiastical Parishes a designation that dates back to the sixth century, signifying an area looked after by a priest. Parishes are not defined by size they are normally bound by natural features and represent a community contained within vale, valley or the immediate vicinity of village and town. Many parish churches still follow an ancient ritual of walking the boundary of the parish at least once a year, it’s known as beating the bounds. This can be quite challenging in areas where the border stretches over over mountain, moorland, lake or shoreline. The purpose of this activity was and still is, multifaceted at one level it is about defining the boundary, but there are also spiritual elements to it as the priest and the parochial leadership pray for the community within the boundaries. Rather than looking at the riches in adjacent parishes beating the bounds created a deeper sense of community for those within the perimeter. It’s an inward looking celebration, a parochial event.

It’s this sense of looking and seeing where I am that I am trying to reclaim, having parochial perception. By keeping my looking narrow I am finding that I am seeing more than I did before. There’s a richness in the parish that wasn’t visible when I was looking to other fancies of other parishes.

While walking one of the parochial paths recently I first noticed the drilling of a woodpecker. Walking that same path on another day I saw the woodpecker fly past me towards a particular set of trees. A few days later and I watched a black-and-white bird hopping up the side of one of the boughs of those trees. A few days later and there were two woodpeckers spending most of their time around a particular branch. I’ve seen these woodpeckers on this same branch a few time now, in one particular place where I suspect there is a nest, but it’s away from my view so I can’t confirm that. The woodpecker is a fabulous bird to watch, full of character, they are completely at home in their parish in the woods. I’ve probably walked past these same woodpeckers on several occasions before, but it’s only by having parochial eyes that I saw them.

It’s not just woodpeckers, as I think parochially there’s so much more that I see.

There are the parochial land features of nab, lane, farm, field, hedgerow, wood, house, bridge, well, brook, aqueduct, and fold.

There are the parochial names of Clarkson’s, Dingle, Haighton, Fulwood, Fernyhalgh, Ladywell, Tunbrook, Redscar, and Boilton.

There’s the parochial fauna of deer, fox, rabbit, hare, buzzard, barn owl, lapwing, woodpecker, bullfinch, goldfinch, sparrow, squirrel, kestrel, and frog.

There’s the parochial flora of blackthorn, hawthorn, bramble, crab apple, oak, ash, bluebell, wild garlic, marestail, primrose, cowslip, yew, maple, and foxglove.

There’s the parochial colours of moss, mint, lime, butter, grass, clover, violet and verdant whites.

There’s the parochial light as it illuminates the different features throughout the seasons.

During this time of lockdown there is little choice but to walk the parish, but I’m determined that this time of thinking parochially will be one of revelation. By focussing in on what is local I’m seeing more each and every day, there’s an enlightenment in being narrow.

Header Image: This is one of the local lanes on a recent evening perambulation.

Walking in Strange Times – The Polarizing Effect of Distance

This is a strange time, many of the things that we used to regard as normal are different and are changing on an almost daily basis – we are presently in a period of lock-down and will be for some time to come. Within the UK our current lock-down levels allow us a single period of outside exercise, so I’ve been continuing my morning walks.

One of the things that’s important in a strange time is to maintain routines as a structure for the day and one of my most treasured routines is a walk before work. The paths are still the same as they were, the countryside has started to awaken into spring, but the walk has changed substantially.

One of the most significant changes has been background noise from the local roads. Many of my favourite walks take me through a tunnel underneath the M6 motorway, which at this point, is usually 8 solid lanes of tire and engine noise. The travel restrictions have reduced this traffic to a few sparsely filled lanes of trucks accompanied by the occasional van and car. As I step into the woods the birdsong used to shout above the rumble from the motorway, but now the song echoes in a less strained throng. The quiet has, itself, become noticeable.

The number of walkers has also reduced significantly. I was surprised by this because I suppose I expected people to do what I did and continue doing what they’ve previously done, but most of the regulars have disappeared. People I’ve seen at least once a week for many years I haven’t seen for a couple of weeks now. Some of those people are older which, here in the UK, means that they are under additional constraints, so that’s not surprising. If you had asked me whether I regarded these people as part of my community I think I would have said that they weren’t, but that hasn’t stopped me missing them.

We are instructed to keep 2m apart as part of our distancing guidance. This rule isn’t a problem for most of the places where I walk, but it has changed the interactions with the walkers that I do meet. The meeting of walkers has become polarised into two reactions – the hiders and the projectors. Some people now treat the meeting of another walker as a trigger to immediately hide, like they’ve just discovered a tiger on the path. As I approached one couple this morning I respectfully moved to the far edge of the path as they chose the other side, they responded by covering their faces, rigidly staring ahead, holding their breath, and hurrying past me, glad to escape the danger that I clearly posed. I’m not judging them for this, these are troubling times and people need to respond in ways that they choose, and they may be right about how dangerous I am. There are other people, though, who’ve gone the other way, they are doing whatever they can to connect, even if that means projecting their voices across a 2m gap. There was another lady, again this morning, who I’ve never met before. As I passed her on the other side of the road she looked up and smiled. Her bright smile was followed by a projected voice asking how I was and encouraging me to “keep safe” and to “keep enjoying the nature as long as you can” – connecting at a distance of over 2m.

Change tends to polarise people and this lock-down is a big change for everyone. I have been surprised that even on my daily walk the change has resulted in such a significant impact. We are going to be in lock-down for several more weeks and perhaps even the morning walk will be curtailed at some point, but once it’s passed I wonder what change it will make to the way that we treat each other. I hope that this strange place will make us more considerate and more compassionate as we learn the importance of connecting.

Header image: This was taken this morning on my walk, I’ve taken this picture many times, from the same place, but they are all different – #fromthefencepost

Detail v Understanding

Q: “Graham, can you please give me some more detail on that.”

GC: “Sure. The line that you see there on the diagram, well that really represents three different lines bundled together to create a single integration.”

Q: “Thanks, can you give me details please?”

GC: “Each of the three lines within the one line are a combination of different technologies, some operating synchronously and others working asynchronously depending upon the data being transmitted. Each of the lines is traversing the firewall boundary between public and private using an encrypted connection.”

Q: “But I still don’t understand, can you give me some more detail.”

Do you see what I did there? I launched into an answer to the question based on the words used in the question. I often make this mistake and it frustrates me how often it happens. I put lots of effort into providing correct responses only to discover that correct doesn’t mean helpful.

My understanding of the word detail leads me to answer by taking a component of the thing being described and add further information to the information already provided. For me, detail is the specifics behind the generality of what’s outlined; a request to for further detail means that you want a deeper level of specificity.

The Collins Dictionary describes detail as: “its individual features or elements.” or “a minor point or aspect of something, as opposed to the central ones.”

Detail doesn’t, generally, bring understanding, in many cases it brings further confusion. It’s much more common that understanding is gained by providing a different perspective and less detail.

I also try to be precise in the questions that I ask, but regularly receive answers that show that I didn’t communicate my need in a way that the person answering understood. Again, the answers are correct, but not necessarily helpful.

Next time someone asks me for more detail, I will try to remember that they are probably not asking for what they need, it’s more likely that they are asking me to help them understand.

Teaspoons: Lessons of a Failed Experiment

Some weeks ago a wrote about the teaspoon situation in the office where I work. I had a theory that the presence, or lack, of teaspoons in the kitchen was an example of scarcity theory. Having provided new teaspoons most of them stayed in the kitchen for a while and then disappeared quite quickly. In that article I set out several resolutions to the challenge of disappearing spoons, one of these, was to buy some more spoons and see what happened.

My expectation was that these teaspoons would also, over time, be removed from the shared facility, it happened once the most likely outcome is that it will happen again. If the last set of tea-making cutlery vanished in just a few weeks, then surely the same would happen to another set. I’m giving the plot away far to early, but I can tell you that I was wrong, so far at least the majority of the spoons are still in the kitchen.

This is what happened – with the generosity of Christmas in my mind I decided that I would replenish the supply of stirrers the brew facilities in late December. This resulted in me adding four dozen (48) new teaspoons into the kitchen in the week prior to the Christmas break.

My expectation was that I would be able, within a couple of weeks, to write an article stating that yet again all of the spoons had vanished and that a nice chart would show a rapid drop off once numbers became scarce. To prove this we decided that we should take regular audits of the number of spoons by a manual count.

I didn’t get to write that article because this is what has happened:

The Teaspoon Experiment – Round 2

That’s right the number of spoons did drop off reasonably quickly, but then it stopped and has stayed steady for a couple of weeks now.

Why should that be?

This experiment has left me with more questions than answers, although I do have to admit that some of the questions are caused by my own tinkering.

The normal rule of experimentation is that you only change one thing at a time so you can understand the impact of that change, I ignored that rule and have made things confused in the process.

Could it be Posher Spoons?

When buying the second set of spoons I wondered whether people would treat better spoons any differently to cheap ones. Someone commented to me that they had broken at least one of the first set and I couldn’t be sure that others hadn’t met the same fate. I also wondered whether people might be more inclined to look after a posher teaspoon.

Don’t get me wrong here, I’m not talking about the difference between a cheap spoon and a silver spoon; the difference was between a cheap teaspoon and a very cheap teaspoon.

Anyway, the smarter stirrers have lasted longer than the cheap ones, but I can’t say whether that’s causation or just correlation.

Have we reached saturation?

Another theory is that we’ve reached the peak of people who regard removal of an item from a shared utility as an acceptable thing to do. This is partially evidenced by the fact that some of the cheaper spoons have returned, these being people who want their own teaspoon, but also want it to be the best spoon.

We definitely haven’t provided everyone in the building with a spoon, that would take significantly more spoons to achieve and quite frankly I’m not sure I’m willing to go that far for a bit of fun.

Will it change over time?

Perhaps this chart reflects people’s New Year’s resolution to be better people and to be kinder to their fellow human beings. Or, maybe not.

Perhaps the cause is people’s desire to drink more water as part of their January health kick resulting in lower usage of teaspoons. Or, maybe not.

Is it because the kitchen has changed?

Some of you will have read: The Suboptimal Kitchen – The 10 Steps to Getting a Cup of Tea

Since publishing that post someone decided that sub-optimal wasn’t good enough and we needed to make the place super-sub-optimal. The change in the kitchen is deserving of another post at some point, but for now you know all that you need to know, there has been a change. This change has meant that for many people getting access to a teaspoon has become something of a challenge causing many to abandon their use.

Are people messing about?

Another, less likely, theory is that people read my previous post and have decided to mess with my experiment. I’d like to think that this was true, but my ego isn’t so big as to think that many of the people in my office have even read the post.

Concluding

The scientific method is there for a reason, the implications of messing with it were obvious in this case. I will keep an eye on teaspoon numbers to see if anything changes, but perhaps it’s time to move on to something else.

Doing experiments with people is always fraught with unexpected complexity.

At least now there are plenty of spoons available in the kitchen again.

Header Image: These are Rydal Caves where we decided to hide for a while whilst the rain descended.

Walking in Conversation – Talking Side-by-Side

I was out for a walk with a friend the other day; as we walked and talked my friend said something along the lines of:

“The conversation always flows much better when you are on a walk.”

I agreed wholeheartedly.

There’s a phrase that I use, which is a quote from someone but I don’t know who:

“Women talk face-to-face; men talk side-by-side.”

This isn’t a rule, but more of an axiom that I see playing out regularly. What better way to be side-by-side than to go for a walk.

I’ve led all sorts of walking groups, sometimes the groups are just men. When it’s an exclusively male group they will fall into line two-by-two and the conversation will be contained within the pairings for almost the entirety of the walk. There’s something in this arrangement that men find safe and helps the conversation to flow. I’ve also led groups that are exclusively women (except myself, of course) and they interact in a very different way, but still the conversation flows.

From time to time someone will ask me if they can have a chat about something, whenever this occurs I try to make our meeting include a walk. This is how the meeting normally goes, we meet at a cafe and have a drink during which time we’ll chat, but the conversation won’t go very deep. Once we have finished our drink we’ll start off walking, almost instantaneously the level of conversation will go deeper. The further we walk the deeper the conversation goes.

I’ve been in situations at work where things were getting tense in a meeting room. When I’ve had the opportunity I’ve arranged for a break in the proceedings and encouraged everyone to go out for a walk. The change in conversation as people walk and talk is remarkable. The change of posture dissipates the tension almost immediately, the fresh air lightens the mood considerably, and it all flows together to make for a much better outcome for everyone. There was a time a few years ago when walking meetings were the latest management “thing”. Walking meetings may not be a “thing” anymore, but that doesn’t stop them being a very valuable tool. If you’ve never tried it, you should.

Some of my fondest memories are of conversations that I have had whilst out for a walk with friends and family. There are more of these memories than there are of conversations over meals or sat in a coffee shop somewhere.

“The conversation always flows much better when you are on a walk.”

Steve