Concept of the Day: Norman Doors

A walk up to the door at the gym and pull it open, quite regularly there is someone on the other side of the door looking surprised because they were about to pull the door also. It’s my favourite Norman Door, everything about this door makes you want to pull it from the inside, all the visual cues say pull, but that just leads to frustration because you need to push.

The Norman in question is Don Norman who highlighted this phenomena in his book The Design of Everyday Things. Doors are just one example of things being designed in a way that don’t make sense to the person who uses them.

Once you start looking for these annoyances you see them everywhere.

In our house there are three light switches at the top of the stairs; two of the switches operate lights in the bathroom and one operates the light on the landing. The configuration of these lights confuses all visitors to our house.

This week Instagram added a feature that allows you to zoom into photos, why that was never there before I have no idea? Previously, using two fingers to zoom invariably resulted in you liking a picture.

Microsoft’s new browser in Windows doesn’t have an address bar until you click on where the address bar should be? How am I supposed to know that?

Why does double-clicking on my iPhone headset move to the next song? In what way is that user centred?

One of the reason I gave up on using an Android phone, at the same time as a iPhone was that I couldn’t cope with the hidden aspect of the two different interfaces.

The video below from Vox does a great job of explaining it:

A Quadrant Life

The tyranny of the two-by-two

Sometimes I wonder whether western business would completely collapse without the two-by-two matrix (I only say western business, because I don’t have much experience of eastern business).

You know what I mean? Four squares – two-by-two, most of the time with two axis.

You’ve seen the type of thing I’m talking about, a bit like this:

slide1

We’ve used them for all sorts of purposes with the SWOT chart being one of the most popular:

slide2

We also use them to define product strategies where we assess the business potential against our ability to compete which enables us to classify the stars and the dogs (poor dogs?):

slide3

Organisations like Gartner make a living out of defining the matrix and populating it, they call their’s the Magic Quadrant. I’m still waiting to see one actually do magic, but I’m sure they will if I keep looking long enough. Other organisations and other quadrants are available:

slide4

We define personality types in quadrants. There are many two-factor models of personality available, most of these focus the extent to which someone is introverted or extroverted compared to whether they are task oriented or relationship oriented.

slide5

Practically all of these charts are drawn with extrovert up and introvert down – is that because they are drawn by extroverts?

We’re even told to assess our daily work as a two-by-two matrix based on importance and urgency.

slide6

In most instances the two-by-two is constructed to suggest that the place where we need to be is in the top-right-hand corner; as someone who is left-handed I wonder why that is?

There are so many of them about there has to be something about them that we like that is different for three-by-two or four-by-three matrices.

Every day it seems like someone has invented a new one for me to look at, why is that?

Number 6 in The Prisoner famously said: “I am not a number, I am a free man”, sometimes I want to shout out: “I am not a quadrant, I am a free man.” I’ve wondered about being subversive and adding extra columns or rows in just to see what the impact was.

Why do they think I’m so interested in seeing things in two-by-two? What is so seductive about quadrants? I’ve done a bit of research (for which there are a set of quadrants define by Pasteur) but the answer doesn’t seem to be very straightforward, so much so, that someone has written a book on it.

I’ll leave you with one more chart:

slide7

Visualising and Reliving my Moves

The other day Steve highlighted an site he’d found called Move-O-Scope which takes the data from an app we both love called Moves.

Moves is an activity tracker – Move-O-Scope is a fabulous way to visualise and explore the information stored.

Once I’d connected Move-O-Scope to my data it got me thinking about all sorts of things that had happened in the last 94 weeks.

It got me thinking about a few days on the Northumbria coast exploring Lindisfarne and the Farne Islands:

Alnwick Moves

There’s a set of hills that I’m trying to climb and I wondered how my progress so far would look:

Wainwright Moves

A lot of effort was expended to make some of those green squiggles.

Not surprisingly there’s a much higher level of movement around my home town:

Preston Moves

The blue cycle line around the outside is a local cycle track that encircles the town known as The Guild Wheel.

The big squiggle in the top right corner represents my regular morning walks.

Zooming in you can see that I like to vary things quite a bit:

Home Moves

For those of you who know the area, you’ll also notice that I don’t spend much time walking around the local supermarket (which is the tiny squiggle on the left).

I could spend hours doing this kind of thing, I find it fascinating what we now record about ourselves and what it says about our lives.

I’m going to finish with an image that shows my moves across the whole of the UK in the last 94 weeks which covers North, South, East and West but still so much more to see:

Britain Moves

Today's interesting customer experience – the challenge is integrated experiences

I’m expecting a delivery today – it’s the delivery of a new mobile phone.

The delivery company has sent me an email to tell  me that they have sent me a text message stating the one hour slot when my new mobile phone will be delivered.

Unfortunately the mobile phone company have already processed the change and have disconnected my current SIM card.

The delivery company’s web site allows me to track the order, but does not tell me when they are planning on making the delivery.

Each of the components of this process have done what they were asked to do. Where this process has become broken is integration. It’s integration where most experiences break.

In technology we have a complexity problem. While the devices that we use may be getting simpler to use, we are using more of them and the integration between them is driving up the complexity. Some people think that the complexity is so severe that we are heading for a technology crash, maybe, I’m not sure. What do you think?

Chris Milk: How virtual reality can create the ultimate empathy machine

One of the methods that I use to keep up-to-date with technology is to listen to all sorts of podcasts and then to look into some of the people that they highlight.

Today I was listening to a TED Radio Hour episode where they highlighted the work of Chris Milk and his use of Virtual Reality as a way of deepening the connections between people.

The films are beautiful and moving, even without a VR headset:

"the average office chair is 7.2 years old…

On average, employees spend 5.3 hours per day sitting, which means the chair is the foundation of a healthy office environment. Because the average office chair is 7.2 years old, the integrity of the chair’s support and functionality might be jeopardized due to its age.

From Everything You Need to Know About Ergonomics

Standing Target: Four Hours a Day! How am I doing?

The Guardian:

Office workers should spend a minimum of two hours on their feet at work – building up to an ideal four hours – in order to avoid the ill effects of a sedentary lifestyle, according to a study co-commissioned by Public Health England.

The Telegraph:

Office workers should be on their feet for a minimum of two hours a day during working hours, according to the first official health guidelines.

The guidance, published in the British Journal of Sports Medicine, warns that UK sedentary behaviour now accounts for 60 per cent of people’s waking hours and for 70 per cent of those at high risk of a long term condition.

The British Journal of Sports Medicine:

The derived guidance is as follows: for those occupations which are predominantly desk based, workers should aim to initially progress towards accumulating 2 h/day of standing and light activity (light walking) during working hours, eventually progressing to a total accumulation of 4 h/day (prorated to part-time hours). To achieve this, seated-based work should be regularly broken up with standing-based work, the use of sit–stand desks, or the taking of short active standing breaks.

I’ve written before about sitting killing us, so was interested to hear that an official organisation like Public Health England are undertaking research into how long we should be standing to be healthy and starting to form guidelines.

The key points are that we should be starting from a base of 2 hours of standing a day, during the working day, building to 4 hours a day.

It’s worth clarifying that the studies weren’t just about standing, they were looking into “getting workers to stand and/or move more frequently”. It’s not just about going from sitting still to standing still; the point is to become more active generally.

I don’t, personally, have any great metrics on how much I stand, or sit, or move around during the working day. I can make some good approximations though.

My iPhone runs Moves which tracks my activities when I move with the phone. So I know how much time I spend walking, with my iPhone, but that’s not very accurate at work because I tend to leave my iPhone on my desk when I do all of those small movements in the day – get a drink, go to the loo, etc. Assuming that those activities account for less than 30 mins a day I’m still left with about three and a half hours of standing or movement left to do. With that in mind I went back through my activity log in Moves and realised that I have a long way to go – the amount of movement recorded during the working day is tiny. An example of a week’s movement during the working day: Monday – 11 mins; Tuesday – 12 mins; Wednesday – 39 mins (I went for a walk at lunchtime); Thursday – 4 mins; Friday – 10 mins. Oh dear.

I sometimes stand next to my desk while on a call, but it’s not three hours a day!

Most mornings I go for a 40 minute walk before going to work. I could cheat a bit and include that in my target. Then I would be down to needing an extra three hours and a few minutes of standing or moving to get to a total of four hours.

However you look at it, I have a lot of work to do to get close to the two hours, so building to four hours is going to take some effort.

Apart from getting my employer to invest in a stand-sit desk do you have any great activity ideas for me?

One thing I had thought of was taking more calls on my mobile and then walking.