Real communication happens when people feel safe
Ken Blanchard – The Heart of a Leader
Ken then goes on to say:
Real communication is a product of trust. However, most of the performance review and evaluation systems used in organisations today create mistrust. They are based on a normal distribution mentality that insists that there must always be winners and losers. That has never made sense to me.
No organisation makes a habit of hiring losers! You either hire winners (people you already know are good performers) or potential winners (people you think can become good performers). So why would you ever sort your people out on a normal distribution? Your job is to bring out their magnificence.
Graham Chastney 