“In order that people may be happy in their work… John Ruskin

In order that people may be happy in their work,
these three things are needed:
they must be fit for it;
they must not do too much of it;
and they must have a sense of success in it.

John Ruskin, 1851

“If you’re serious, you really understand that it’s important that you laugh as much as possible… Maya Angelou

If you’re serious, you really understand that it’s important that you laugh as much as possible and admit that you’re the funniest person you ever met. You have to laugh. Admit that you’re funny. Otherwise, you die in solemnity.

Maya Angelou

“We thought that we had the answers, it was the…

“We thought that we had the answers, it was the questions we had wrong.”
U2

This seems to be a growing theme in recent conversations.

Getting the questions right is so much more important, and far more difficult then getting answers.

“Experience it forward. What employees experience, Customers… John Dijulius

“Experience it forward. What employees experience, Customers will. The best marketing is happy, engaged employees. Your Customers will never be any happier than your employees.”

John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World