“We thought that we had the answers, it was the questions we had wrong.”
U2
This seems to be a growing theme in recent conversations.
Getting the questions right is so much more important, and far more difficult then getting answers.
Category: Quotations
“Experience it forward. What employees experience, Customers… John Dijulius
“Experience it forward. What employees experience, Customers will. The best marketing is happy, engaged employees. Your Customers will never be any happier than your employees.”
John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
“The question you should be asking is…
The question you should be asking is, “Can I do one small thing tomorrow to make things a little bit better?” And the answer is almost always yes.
Daniel Pink
“Money and time spent for training will be ineffective unless…
Money and time spent for training will be ineffective unless inhibitors to good work are removed.
W. Edwards Deming
“If everything is important, then…
“If everything is important, then nothing is.”
Patrick Lencioni
“Easy isn’t the goal…
“Easy isn’t the goal. Quality is the goal.”
Ed Catmull, Creativity Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration
"I long to accomplish a great and noble task, but…
“I long to accomplish a great and noble task, but it is my chief duty to accomplish humble tasks as though they were great and noble.”
Helen Keller
