“We thought that we had the answers, it was the…

“We thought that we had the answers, it was the questions we had wrong.”
U2

This seems to be a growing theme in recent conversations.

Getting the questions right is so much more important, and far more difficult then getting answers.

“Experience it forward. What employees experience, Customers… John Dijulius

“Experience it forward. What employees experience, Customers will. The best marketing is happy, engaged employees. Your Customers will never be any happier than your employees.”

John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World