“We thought that we had the answers, it was the questions we had wrong.”
U2
This seems to be a growing theme in recent conversations.
Getting the questions right is so much more important, and far more difficult then getting answers.
Category: Quotations
“Experience it forward. What employees experience, Customers… John Dijulius
“Experience it forward. What employees experience, Customers will. The best marketing is happy, engaged employees. Your Customers will never be any happier than your employees.”
John Dijulius, The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
“The question you should be asking is…
The question you should be asking is, “Can I do one small thing tomorrow to make things a little bit better?” And the answer is almost always yes.
Daniel Pink
“Money and time spent for training will be ineffective unless…
Money and time spent for training will be ineffective unless inhibitors to good work are removed.
W. Edwards Deming
“If everything is important, then…
“If everything is important, then nothing is.”
Patrick Lencioni
“Easy isn’t the goal…
“Easy isn’t the goal. Quality is the goal.”
Ed Catmull, Creativity Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration
"I long to accomplish a great and noble task, but…
“I long to accomplish a great and noble task, but it is my chief duty to accomplish humble tasks as though they were great and noble.”
Helen Keller
"The best way to persuade someone is with your…
The best way to persuade someone is with your ears.
Dean Rusk, former U.S. Secretary of State
"You have power over your mind – not…
You have power over your mind – not outside events.
Realise this, and you will find strength.
Marcus Aurelius
"Automation has become so sophisticated that on a typical passenger flight, a human pilot holds the controls for a grand total of just…
“Automation has become so sophisticated that on a typical passenger flight, a human pilot holds the controls for a grand total of just three minutes. What pilots spend a lot of time doing is monitoring screens and keying in data. They’ve become, it’s not much of an exaggeration to say, computer operators.”
"Every ceiling, when reached, becomes a…
Every ceiling, when reached, becomes a floor, upon which one walks as a matter of course and prescriptive right
Aldous Huxley
"When you write the story…"
“When you own the story you get to write the ending.”
Bene Brown
