We have all sorts of ways to communicate these days. One of the things I’ve noticed with the newer communication mechanisms is that they drive us to a level of informality.
Within the formal communication mechanisms we have built in ways of providing feedback, even if it was just a simple salutation at the start or the end of a letter.
With informal mechanisms we need to be careful to think about the feedback that we give. There are a number of times when I’ve read through twitter conversations where it would be easy to assume that the individuals are in violent and personal disagreement, when the reality was far different.
We need to think about the feedback that we give: