Currys Customer Service

Today I decided to use my lunch hour to go and purchase a Christmas present for my daughter.

Against my better judgement I thought that I could quickly travel to the local electrical super market type place (Currys), choose something and collect it.

I walked into the store and found what I was looking for, the price was what I was expecting. So when one of the band of young men asked me if I wanted some help I said “Yes, have you got any of these in stock?”. He looked at the number and left.

I waited where I was.

I waited a bit longer where I was.

I waited even longer; watching my lunch time was rapidly slipping away.

I waited so long that the single track playing on the iPod behind me was now in its forth play (not sure what the point of playing a single track as a demonstration of the iPod’s capabilities is).

Looking around for the young man in question I noticed that he was now in a huddle with other members of the merry band. It looked like they were trying to resolve a problem for another customer. There was five of them helping one customer.

This customer left.

I got home, did a 30 second compare online and ordered from Amazon. There’s still a chance that Amazon won’t deliver on time, but my experience is that they will.

Dear Currys,

I don’t have all day and I expect to be looked after as a customer. If you don’t then I’m not staying around.

Graham

PS: Why is it “Currys” and not “Curry’s” you don’t sell currys so I assume your store was started by a Mr Curry, so it really should be “Curry’s” (yes I do know that the Internet doesn’t help you there).