Look like I have been sucked into another problem solving situation, and yet again I am dealing with the frustrations that it brings.
The primary frustration I have is that we end up with big problems because people won’t deal with the little problems. Everyone services their car and includes that in the standard cost of things, yet we so often find ourselves in the situation where people do not service IT systems.
The secondary frustration is that we deal with each of these problem situations in a bespoke way. Each one is unique. This gives us two problems, we struggle to understand what the problem is and at the same time struggle to understand how the team is operating.
How do I deal with frustration? Well for me it does actually make a difference if I put a smile on my face, even if it’s forced. That simple act makes me see things in a different light and help me to focus on the issues.