Steve is currently building a great set of posts on the different impacts of personal priorities and their impact on how we approach IT. He’s followed his initial post with some application of his ideas:
There are some great insights into the impact certain IT initiatives have had and why they have actually caused as many problems as they have solved.
One of the most telling insights for me is the insight on ‘process’. I have previously had a lot to say about the delivery of technology without process. Having read Steve’s article I don’t think I was really meaning ‘process’ I think I was meaning something broader than pure process and really talking about the whole impact on people of a technology change. Steve’s model does a good job of extending this issue by trying to explain why sometimes the impact on the end user is ‘a step too far’ for them.
This relates to my post the other day which picks up on the need for the CIO to deliver value. If, as Steve suggests, we have pushed the CIO into a corner (in the desktop arena) then it is going to be difficult for them to deliver the value without first increasing the cost.