AT&T Teleworking – Continued

David Goldes continues his article on collaboration at AT, more precisely about teleworking at AT&T. I’ve talked a lot about the process and business change issues with all technology before so it was interesting to see the three pieces of advice from Joseph Roitz, AT&T’s director of telework:

1. Keep in mind that technology is paramount; if the technology doesn’t work and support applications, whether it’s the intranet or connectivity, the initiative is doomed

2. Corporate culture is of paramount importance.  It’s necessary to create a culture that embraces telework, or at the very least allows it to exist.  Telework is subject to the network effect, where each incremental addition adds value.

3. Telework is a business strategy, not a perk.  It’s not a project or a program, it’s an entirely different way of doing business that is more effective, efficient, resilient, and flexible.