AT&T Collaboration – Teleworking

Interesting article in Collaboration Loop on AT&T and it’s move to teleworking, particularly interesting is the political change that this change has made. It again promotes the issue of process to the top of the pile.

One of the reasons for the program’s success at AT&T is because there is no differentiation in terms of work habits between employees who work in AT&T offices and those who work remotely.  AT&T has rather effectively embedded telework in the way all work is performed.  Security policies do not, for example differentiate between “security at home,” “security on the road,” and “security in the office”:  there is but one security policy, and it is designed to anticipate all facets of the knowledge worker’s environment, mobile or otherwise.   People even work in a remote style when in office:  the tools that teleworkers use, such as instant messaging and the telephone, are also frequently used to contact workers in adjoining offices.