Taking Technology Away

Jimmy and Grandad take in the sights at BradfordFor a while I had a working Blackberry, then my Blackberry got broken and it took some weeks to replace it. I was shocked at the impact.

I spend a lot of time working on two monitors. When I only work on my laptop I am shocked at the impact.

Why shock?

When I was given or invested in these technologies I would have put a relatively low value on them, in the case of the Blackberry I would have put a negative value. Now that I have them I am surprised at the impact when you take them away.

I’m not a crazed crackberry addict who can’t survive for 30 seconds without looking at it, I have my Attention Deficit Trait (ADT) and Disconnect Anxiety reasonably under control. I’m talking here about all of the things that I had integrated into my day-today working that I hadn’t even noticed until they were taken away.

When I am working on two monitors I naturally start and use applications on the different monitors without too much rational thought. When I am working on a single monitor the switching time between applications becomes so noticeable that it gnaws away at me.

I suspect that if you took my iPod away (also a relatively recent addition) I would also be annoyed at the impact.

Much of my career has been spent convincing enterprise customers of the value of some piece of technology. This discussion goes all the way back to arguments about 20MB hard disks. Over all this time it has been a recurring them that IT has had little understanding of the value of the technology that the end user is wanting, IT is normally focused on cost containment.

End users sit outside wanting value, and IT is just worried about the cost of the new value.

There are a lot of technologies, probably as many as at any time in the history of IT, that give end users value, but have a cost impact upon the IT organisation. the problem with many of these technologies is that the value is not clear cut although it is potentially massive. Within this context it is often difficult to get organisations to move forward.

  • Tablets – another type of device for IT to manage, but what’s the real tangible value?
  • RSS – another set of tools to manage and loads of data all over the place, but what’s the real tangible value?
  • Web 2.0 – stuff that IT can’t even control, but what’s the real tangible value?
  • iPhone – far to sexy for corporate IT, but what’s the real tangible value?

So, why don’t we ask the question the other way? Why don’t we see what the value is by giving it to someone, and then take it away. If you can take it away with little impact then the value wasn’t that high anyway. Take it away and get a big push back then you have found something of true value.

For some time I’ve wanted to create an internal free market in an organisation for IT capability and technology. This would work by giving people a set of credits and a choice of technology. They would then trade in the technology in a free market manner, buying and selling at the credit value they chose without reference to the physical cost. If the supply and demand (credits) were properly constrained so people had to make choices you would start to see the true value of the technology to the end user.

A Walk Around RydalIt would be interesting to see the value of an iPhone v the value of a Tablet PC, a second monitor v an RSS reader.

I’ve always been uncomfortable just giving people technology to evaluate without any clear link to value, but it’s often difficult to define what the value might be. Rather than just giving new technology to people to evaluate the internal market would allow the evaluation to be undertaken within the context of perceived value. Perceived value is probably a lot closer to real value than people think, especially in a knowledge worker type environment. The things that have little value are the things you should give back. The things of high value are the ones that you should invest in.

My Tools: FeedDemon

GrandadFeedDemon is my feed reader of choice and has been for a very long time now. I loved FeedDemon so much that I actually paid for it when it wasn’t free.

It’s now free which just adds to the goodness.

Steve commented a few days ago, when talking about email overload that:

If anything I find I suffer much more from RSS overload than Email overload, but RSS readers are designed from the get go to help people cope

I would agree. My feed list is several hundred long, most of them active, but FeedDemon allows me to scan through them in a way that I regularly find remarkable. If I had as many email as feed posts I wouldn’t cope, but I do cope and cope quite well.

Feeds have revolutionised the way that I interact with the web – I rarely go to any web site to see what’s new. I used to go around a set of sites regularly, it was frustrating and annoying and took up loads of time. Feeds give me the changes, FeedDemon presents them in a way that allows me to scan through them quickly.

My favourite key combination within FeedDemon is ctrl+d which takes you to the next feed with unread items. On one of my keyboards the “d” key is starting to look a little warn which shows how often I use it.

My normal working habit is to scan through quickly flagging things within FeedDemon that I am going to read soon and I tag things into del.icio.us (using  FeedDemon) that I want to remember for some indeterminate point in the future. I tend to do this early in my working day. If I’ve got some time to read I’ll do it there and then, if I haven’t I’ll close FeedDemon down, leaving it closed until I have time to do some reading.

If I forget to close FeedDemon I find myself going back to it to see if there is anything interesting happening in the world – this becomes a huge time drain.

One of my biggest friends in FeedDemon is the “Panic Button”.

On returning to my feeds after my holiday last week I hit the panic button and marked a load of older feeds read. As the dialogue says – this isn’t email after all. I’ve recently introduced a few, non-technical, friends to FeedDemon and feeds in general and they are really struggling with this concept. We still have a long way to go before we really understand the social impacts of some of this technology. People have learnt how to scan a newspaper over hundreds of years, and I think that it’s a similar skill, we just need to help them realise that.

I use FeedDemon on a number of devices, depending on where I am sitting. The NewsGator synchronisation engine is great for keeping the feed list and read/unread status aligned. It’s not always perfect, but it’s close enough for me to be able to switch between machines with little impact.

My Tools: Twitter & Twhirl

Jimmy and GrandadI suspect that some people might struggle with me calling Twitter a tool, but that’s what it is. For me it certainly fits into the category of “anything used as a means of accomplishing a task or purpose”.

What purpose does Twitter help me accomplish?

The main purpose it help me accomplish is the massively important one of social connections and network building. The people that Twitter allows me to interact with are between 10 and 1000 miles away from where I am sitting. I’m not working on a project with these people so I have no need to be in regular contact. But there is real value in interacting.

There are real gems in the information that people share. My organisation, like many others, has a very string informal structure made up of many loosely coupled networks of people all interacting to get things achieved. Twitter is absolutely fabulous for this. I know who is connecting with who, I see who is interacting with who, I get to interact.

Twitter has become my virtual coffee machine, or my virtual office foyer. It’s the place where I catch-up with people.

The problem I have with Twitter is explaining this to other people. This video has helped some people get their head around it, but to be honest, it’s one of these things that you have to see.

I’m not sure I would use Twitter if it wasn’t for a client tool keeping me interested. My current tool is twhirl.

Not really sure how I settled upon twhirl, but I’m very pleased that I did. It has a few foibles but does what I need it to do.

A browser based interface is OK, but it requires you to go there, it requires you to go and to see. If something is expecting me to go and look then it will be disappointed, it doesn’t really matter what it is. A client based tool goes and does the looking for me and tells me when there is something worth looking at. It also means that I can write my own tweets in a micro-blog manner with the minimum of disruption.

Safari Install – my new best friend

Jimmy and Grandad try to use the computer (for Facebook)This screen is becoming my new best friends – it is following me around wherever I go. I keep telling it to quit, but it just keeps coming back. I can’t decide whether it’s because it loves me too much, or because it’s obsessing on me. I’m starting to feel a little uncomfortable with the level of attention it is giving me.

As I think about it right now it’s starting to scare me. Why does it want to be around so much? It’s like a drug dealer pushing cocaine or an over enthusiastic beggar.

It’s time to get rid of it forever, it’s time to put it into the list of Ignored Selected Updates.

Why encourage shockwave jams?

This is reasonably off topic, but it’s something we have all suffered from I’m sure.

Anyone who drives on any UK motorway has been involved in situations where the traffic slows to halt for no apparent reason. The reason for this is the shockwave jam. Until recently this has really only been a theory; modelled by mathematicians. Recently a Japanese team has managed to recreate the theory on a track.

We, therefore, now have a reasonably well established theory with an experiment and results.

So why do the people who look after the roads in the UK insist on creating so many circumstances where they encourage shockwave jams?

There are at least two sections of motorway near me where the road authorities have put on the road a set of very helpful arrows to indicate the safe distance between vehicles.

These are accompanied by a set of signs informing the drivers to “Keep apart 2 chevrons”.

I drive both of these roads quite regularly and whenever I am approaching these sections something happens. I slow down to a crawl, and regularly stop.

Why is this?

Because of a shockwave jam. Drivers approach the section too close together so drop back a little. That small action, on a busy road causes a shockwave which reacts back down the line of traffic until it forms a jam. The drivers within the chevron section may be safer, but the drivers approaching it are in more danger because they are bunched far closer together because of the shockwave.

The same thing happens as you approach speed cameras of which we seem to have at least our fair share.

I do have quite a lot of sympathy with the road authorities though. What are they to do? Am I expecting them to do nothing and let drivers go faster and faster and get closer and closer? No, I know that they have to do something. they have to remind us drivers what the safe limits are, because we need that reminder.

I’m not sure, though, that they do enough to protect us drivers as we approach these safety features, because the approach to them is the danger zone. I’m safer when I get there, but I’m less safe as I approach them. I’m not convinced that enough is done to try and avoid the shockwave and hence the danger.

One of the joys of working from home is that I don’t need to worry about such things because I travel to work by foot. If you want a bit of fun though you could always go and simulate your own shockwave jam.

One of the challenges of working from home is that my neighbour is building an extension and today seems to be angle-grinder day.

My Tools: Word Outlining

Jimmy and GrandadI pondered for a little while how I should start this series of posts on the tools that I use. I only pondered for a little while, for some reason I settled quite quickly on the outlining capabilities with Microsoft Word.

Most of my working hours used to be spent editing reasonably large documents. A significant proportion of my time creating documentation. Many of these documents already have a defined structure, but I don’t think in linear defined structure, I think non-linearly. I have never written a document by starting at the beginning of the document and writing until I have finished, my brain just doesn’t work that way.

There are a lot of people who are exactly the same as me.

The information that I need to complete a documents is rarely available when that I start it. Most of the time it’s not until I start the document that I know what information I actually need.

These two major factors mean that it is inevitable that I work on different parts of the document at different times; adding something here, adding something there, moving something from one section to another section, adding new sections, removing sections.

When I work with other people I watch how they do things to see whether there is something I can learn. I’m always amazed at the small number who are using outlining.

I don’t know how I would cope without it, the alternative is lots and lots of scrolling.

Using Word Outlining

For those of you who don’t know what outlining is I thought I would give a short overview of how to use it.

Outlining mode in Word is accessed via the View controls in all version of Word.

Word then strips away all of the document formatting and gives you a structure of the document with each sub heading indented to show its level within the overall document.

You can open and close sections by clicking on the “+” and “-” at the start of each heading.

Sections are moved up and down a level by using the controls at the top of the screen (click on the arrows) or by using Tab (down a level) and Shift+Tab (up a level) with the cursor at the start of the heading.

To enter text inside the section, within the body, you need to choose the “Body Text” level alternatively you can use the incredibly useful key command CTRL+Shift+N. CTRL+Shift+N sets the paragraph style to be “Normal”.

The other really useful capability is the ability to only show sections at a particular level, do this by selecting from the drop down list in “Show Level”.

You can also drag and drop whole sections around the structure.

I find that keyboard shortcuts are really important for outlining because outlining is about the content and not about the style. Moving a mouse around takes away the focus, keyboard shortcuts retains the focus.

The outline viewing mode is very minimalist, more so in Word 2007 than any other, and this again helps to keep the focus on the content.

Sometimes when i am reviewing someone else’s document I view it into outline mode to see whether it tells the story from a structural perspective. It’s often the best way of noticing that whole sections are missing.

If you haven’t used outlining and you write documents, then you should.

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Pictures of me – I don’t look like this

Recently a few people have encouraged me to be more visible with pictures of myself They say that it’s easier to relate to someone’s writings if you can see who they are.

My problem with this is that I don’t think that there are many good pictures of me.

Like many people, I suspect, I think that the pictures that are taken of me don’t look anything like me. Perhaps I’m the one that’s deluded though, and actually I do look like this:

Graham Chastney

Graham Chastney

Do I always have that puzzled look on my face?

Have I really become so plump?

Is there really so little hair left up there?

Where did all that other hair come from?