Conversation, Connection, Communication, Rudeness, Isolation, Etiquette and Technology

This is probably more than one post, but all of the thoughts came at the same time and they kind of fit together so here they are as a single stream:

I have a rule, if I’m in a conversation with someone and they start to look at their mobile device or laptop I stop talking. I used to just sit there until the person came back, but after a couple of occasions where I’ve sat for a few minutes waiting for the person to come back I’ve modified my behaviour and I now leave. I give them a little while to come back, but if they have clearly left the conversation I will leave too.

Castle Stalker BayPreviously I’ve written about being In the same room, but not together when observing the interactions in my own family. At this year’s TED Sherry Turkle gave a talk on Connected, but alone? She has some very interesting, and worrying, things to say about our relationship with our devices:

Our little devices are so psychologically powerful that they don’t only change what we do, they change who we are.

She makes a much better job than I did of explaining the worry that I was expressing in my post Post 1000: Thinking about thinking, the brain and information addiction.

She goes on to say when talking about the way that we flit between being present and being somewhere else:

Across the generations I see that people can’t get enough of each other if, and only if, they can have each other at a distance in amounts they can control. I call it the goldilocks effect – not too close, not too far, just right.

In other words – we are desperate to connect but we want to do it on our own terms and in a way that provides immediate gratification.

Sherry Turkle: Connected, but alone?

If you watch the recent Project Glass video posted by Google you’ll notice many of these same characteristics in the interactions that they envisage. Notice how long it is before the person wearing the glasses interacts with a real person and how many opportunities he had to interact that were replaced by technology.

Project Glass: One day…

In a report from August 2011 Ofcom highlighted our changing attitude towards technology and, in particular smartphones:

    • The majority of smartphone users (81%) have their mobile switched on all of the time, even when they are in bed.
    • Teens, in particular, are likely to have high levels of addiction to their smartphones, with 60% rating their level of ‘addiction’ to their phone at seven or higher. Teen girls are more addicted to their phones than boys.
    • There are indications that smartphones are encroaching upon ‘traditional’ social interaction, with 51% saying that they ever use their phone while socialising with others and 23% using their smartphone during a meal with others. Twenty-two per cent of smartphone users even claim to use it in the bathroom/toilet.

I wasn’t sure about the statistic on usage in the toilet until the other day when I went into a toilet and noticed the gentleman (teenager) at the latrine next to me had one hand dealing with normal latrine activity while texting/tweeting with the other.

In a recent InformationWeek article Cindy Waxer describes 6 Ways To Beat IT Career Burnout and what’s #6:

6. Take a week off. Seriously.

"By off, I mean off," says Russell. No smartphone, no email, no telephone calls.

It’s been interesting over the last couple of week talking to colleagues returning from an Easter holiday break. Some of them have said something along the lines of "it was great i completely got away from it all" while others have said "I stayed on top of my email while I was away so the return was much easier". To the second set of individuals I’d like to ask the question – "what was the person you went on holiday with doing while you were staying on top?"

Most of my posts have a conclusion on them, but I’m struggling to work out what it should be on this post. We need to start to understand where we are letting the technology take us to, but what does that mean? We need to work out what our relationships are going to look like in the future, but how do we do that? We need to understand what the new etiquette is going to be, but how? I think, though, I’ll finish off with Sherry’s words "it’s time to talk".

"Let us make a special effort to stop communicating with each other, so we can have some conversation." Mark Twain

Post 1000: Thinking about thinking, the brain and information addiction

Today is my birthday, it also happens to be the day on which I have reached 1000 posts, so it seems like a good time to reflect a bit on previous post themes.

Morecombe Bay SunsetWe are currently going through a revolution that is being fuelled by technology but is primarily a social and economic change.

I first posted about this back in 2006 when I started with a couple of posts:

Both of these posts put forward the view that the people we are going to need in the new economy are people who are versatile generalists and people who are creative. In other words we are going to move from a left-brain economy to a right-brain one, at least in the traditional developed economies. This, in turn will make the brain ever more important.

I have a nagging fear and it’s this: The brain is ever more important yet we make people work in ways and subject them to technologies for which we really have no idea of their impact. In other words, I worry that we will, in years to come, see employees suing their employer for the damage that they have received through the impact of current technology much like we have seen mine workers receiving compensation for the impact of their chosen trade on them.

I worry that the millions of people constantly being interrupted by Facebook and Twitter are doing themselves unseen and yet to be understood damage.

We are already starting to know about some of the impacts and they are concerning.

It’s already accepted wisdom that people’s attention span is shorter than it used to be. In a post from 2010 Nicholas Carr stated that The Web Shatters Focus, Rewires Brains.

There’s impacts such as information addiction are starting to be documented, researched and understood. But we are only at the beginning of that journey. I know of a number of young people who rarely leave their bedrooms and think nothing about putting in 10 hours solid on a particular game. I know of people who can’t go for more than a few seconds without having to check-in to one or other of the social media networks. Anyone else heard the phrase Facebook widower?

Then there are impacts such as the drive to multitask even though we are awful at it and it causes us all sorts of problems. One of the more popular posts on this blog is entitled

“Multitasking is dumbing us down and driving us crazy”. I wrote that post back in 2008 and then Walter Kirn estimated that workers wasted 28 percent of their time "dealing with multitasking related transitions and interruptions". Multitasking has become a huge epidemic everything from the woman who was driving behind me yesterday while on the phone (in her hand) and doing her lipstick through to the conference calls which you know would only take 10 minutes if everyone just concentrated.

There is immerging evidence to show that the brain of digital natives is different to that of digital immigrants like myself, but do we know that’s a good thing?

There’s also the physical impact that I know a number of people are already experiencing, I explain my experience with in blogs about Tension Headaches. There’s also the current conversation and research on the dangers of sitting for long periods of time.

It’s time to look after ourselves and especially to look after our brain.

(I was amazed how much I had written on this subject once I started looking into it, but I’ve kept the post short because I know how short an attention span you all have Smile)

Tension Headaches – Getting There

I think I now understand – and understanding is a significant step forward in my journey with tension headaches.

When I started this journey I thought I was getting migraines, only to discover that what I was experiencing was not a migraine but the result of the muscles around my head going into spasm and forming a vice around my cranium.

As seems to be the case with modern medicine, the answer that I was given was medication – muscle relaxants and anti-inflammatory.

While this medication put my headaches under control they didn’t feel like a permanent solution. Anti-infammatory drugs aren’t ones you really want to plan on taking for the rest of your life. So another visit to the doctor told me that my problem was exacerbated by my poor posture and the effect that this was having on my shoulder and neck muscles.

As a veteran keyboard user I knew the problems that sitting at a desk caused, but I’d taken more than 20 years getting to this position and getting out of it wasn’t going to happen just because a GP has given me a lecture. I knew that I needed some help in retraining my body, but the GP didn’t think that physiotherapy was the answer, but didn’t have a better answer either.

So, against the GPs advice, I decided to pay for some physiotherapy and see how we got on.

After a few weeks of physiotherapy I now understand what it is that causes my headaches (and neck and should pain) and how to avoid it. I don’t think I knew what a good posture felt like before starting out on the physiotherapy and while I don’t always manage to maintain it, I now know when I’m mistreating my back, shoulder and neck. I also know what exercises improve my posture and strengthen the muscles that I am under utilising-  and relax the ones that I am over utilising.

Some of the exercises are quite comical and I do feel a bit ridiculous when laid on the floor with my face in the carpet and my arms hanging off the ground to the side (strengthening my middle back muscles). Some of the neck stretching exercises look more gruesome than they feel.

The aim has been to retrain my body to do the right thing and I feel like I’m getting there now. I no longer take the anti-inflammatory medication on a daily basis and feel better for it.

It was a 20 year journey getting into the problem and I don’t expect the journey out to take a few days so I need to keep working at it.

Why am I wound up by this?

If this sounds a bit rambling and off-message then it probably is, but I’m experimenting.

One of the reasons I write a blog is that I find it cathartic – it helps me to construct my thoughts, analyse them and then, if necessary, spit them out. In writing this I am expressing a set of feeling, the feelings don’t necessarily relate to real issue or problems – feelings are like that.

Levens SnowToday I am wound up. This particular thing has been winding me up for weeks and this thing is a document.

This document is a long very document -  160 pages and 31,000 words at the last count., that’s almost half way to being a novel. I’m currently responsible for the editing of this document.

The problem with this document is that it can never be finished. As soon as we get one version signed off there’s another set of updates ready to be incorporated. Some might regard a document like this as a good thing – I struggle to see it that way.

Every time I open it up for updates, there are a set of people ready and able to “help” us update it. I am inundated with a thousand opinions some of them specific and useful, many of them are just opinion. Sometimes I feel like I’m sitting in the stocks with people to throwing rotten vegetables at me.

Although it takes a lot of words to say it, this document, in my opinion, has a very simple scope. Within this scope, it has a purpose, it’s going to make a difference to something. I struggle, massively, with doing things for which I can’t see any viable outcome. What’s the point in doing something if it’s not going to result in anything.

Having written the document I want to get on with the outcomes, I want to do something with the information that the document makes available. I want to put the document to bed and then go and build something, fix something, create something. But that’s not how it seems, I’m here, updating this document, again with few perceptible outcomes from the last time. I feel like a train on a track with no station in sight.

But why do I care? I’m being paid aren’t I? It’s just part of the job isn’t it? Someone has to do it don’t they? And that’s when the non-conformist in me comes out.  None of these answers have ever been sufficient, and why should they be. If something isn’t fulfilling its purpose – why bother doing it. We already do too many things in life because they give us “a tick in a box” so I’m not sure why I should do any more of them.

As I said at the beginning, I’m just expressing feelings here, and those feelings don’t necessarily reflect upon the reality of the situation. What I need to do is to turn these feelings around and writing them down helps to expose them to the cold light of day.

In that cold light of day I can realise things about this situation:

  • I can realise that I don’t need to carry this document on my own, I don’t think I’ve actually been asked to, and even if I have, I shouldn’t.
  • I can see that I need to set myself a target with a purpose attached to it. This target can give me something to aim for and give the revisions to the document something to live for.
  • I can start to assess the opinions of others as another set of opportunities to be filled. If people want this document to do something different to what it’s designed for it’s because they have a need for that kind of a document.

It’s necessary to change the way I see the situation before I can make a change to the situation. That’s the point of writing it down, changing me so I can see things differently and make the necessary changes.

I could spend hours doing this…

Discipline is such a key issue for productive work especially when there are so many distractions around. Let me give you my ultimate time wasting recipe:

  1. Check your corporate email for unread items.Island Hoping
  2. Read the first two emails by which time you should be bored
  3. Wonder what is happening on Twitter.
  4. Browse through the fresh set of updated. It is essential that you are following enough people to guarantee a fresh crop of tweets every time you look. This is easily done by following a number of news accounts.
  5. Once bored of tweets skip over to your RSS reader to see if there are any updates. Like twitter it is vital to be following a whole stack of feeds. The syndicated and group blogs are the best for guaranteeing updates on every visit, LifeHacker and BetaNews are good examples.
  6. Read posts until bored. The key is to never get to the end of your unread list ensuring that return visits result in further reading.
  7. Continuing the blog theme jump over to your WordPress Dashboard. This is the first of many information sources that you are convinced give you important information each time you visit.
  8. From your WordPress dashboard take particular interest in one or maybe two vital statistics justifying your next stop – Google Analytics.
  9. Google Analytics will highlight some interesting searches that have reached your site – it always does. Justify to yourself a quick trip to Google Webmaster Tools for further information.
  10. If there is any danger of you getting to the end of the statistics before you have successfully wasted enough of your valuable time you can also skip through the Bing Webmaster Tools and the Yahoo Webmaster tools. Three search tools are normally enough, but if you want to waste even more time other search engines are available.
  11. Your next stop is your personal email – again, read a few posts but never get to the end of the unread items available.
  12. Hopefully your personal email will highlight some justification for going to Facebook, but if it doesn’t just go there anyway. Don’t waste your time on applications or silly games – that would be a real waste of time. Spend time reading status updates and looking at photos of people you have never met.
  13. It’s time now to graze through some of the corporate tools that you have available. Portals and dashboards provide more information than you could possible consume. This can soon be justified as work even when you are only mooching around. Justifiable time wasting is the best form.
  14. The next activity that is vital to your time wasting credibility is your ability to browse around new sites. The BBC is particularly good for this there are endless possibilities in news and Sport.

If you are in danger of having to do some real work, by getting to the end of the list, you can, at any point, return to the top of the list.

If you have followed the guidelines correctly there should always be something to do.

Also, remember that you can carry on these same distractions when away from the office by use of a SmartPhone or other such device. Location should not be an inhibitor.

Following this recipe should ensure that you always look busy and avoid unnecessary activities that may result in something being produced. Alternatively, you could just redefine these activities as work and then you will have completed everything there is to complete.

Working through this kind of distraction reaction process is what I’m sure many people do and will do, but it isn’t good for you, or for your brain. Being able to cope with the lure of these attention giving sirens will be a defining feature of the future workforce.

Working on a day of important interruptions

Interruptions have a massive negative impact on productivity. You might think that you can easily switch from one place to another but you can’t. every time you switch you have a period of time when you are not being productive at doing what you are doing.Blackpool Prom Scuptures at Sunset

With this in mind there are many time management and activity management philosophies around that help you to focus on the important things and to drive out the interruptions. Most of the time I would agree, but today is one of those days that is an exception.

Today the important things are the interruptions. There are a set of people who are working away on things and they need help doing it, they don’t know when they need help so they need to be able to interrupt.

That leaves me with the challenge of staying productive between the interrupts.

I don’t want to start anything significant because I’ll just spend all day being frustrated.

I can’t sit around waiting for the interrupts because I’m likely to fall asleep and then miss the interrupts.

I don’t want to go and look for the interruptions because that would interrupt the people doing the productive work.

So what do i do?

It’s a dilemma.

I’m up-to-date on my email.

I’m up-to-date on my feeds.

I’m up-to-date on my twitter.

I almost wish that i was behind on my administration.

Understanding the value of things

Jimmy, Grandad and Grandma go to CornwallInteresting questions, interesting responses:

  • £50 today or £60 in a month?
  • £350 in 12 months or £360 pounds in 13 months?

It’s interesting what our response to some questions are.

  • You have a ticket to the theatre which cost £20 and a £20 note in your pocket. When you get to the theatre you have lost the ticket. Do you buy another ticket?
  • You have two £20 notes in your pocket. When you get tot the theatre you have lost one of the £20 notes. Do you buy a ticket to the theatre?

Your first reaction to these questions and your considered response might be significantly different. The problem with estimating the value is that we use very strange (complex) logic.

I spend a lot of time helping people to change there business by bringing extra value to the way that they do things. These changes normally involve IT, because that’s my area of expertise, but not always. Understanding and agreeing what the value of any particular activity is can be quite a stressful exercise, particularly when it comes to the decision to spend money.

The values that people place on things has always fascinated and frustrated me. Surprisingly few decisions are based cold hard economics. The value is often much more subjective, or so it appears to me. Perhaps I’m just not seeing the complicated value judgement that they are making. Perhaps my value judgement is missing important elements.

I don’t have any answers here, I’m just making an observation, but I’m not the only one that sees the paradox. Dan Gilbert does a much better job of explaining than I do.

If you ever want to extend your thinking TED is a really good place to start.

Being Inquisitive

Jimmy, Grandad and Grandma go to CornwallHow inquisitive are you?

Today’s quote to think about: “If you tell the average man there are 278,805,732,168 stars in the universe, he will believe you. But if a sign says Wet Paint he has to make a personnel investigation.”

I used to work in a restaurant and the same thing applied, if you told people the plates were hot, they would always have to touch them just to find out.

But how often are we completely the other way around? How many times do we take something as fact just because the person telling us spoke with authority? I have played a game a few times where I have embellished a truth and told it to a few people as fact. I’ve then sat back and waited to see how long it would take for the embellishment to come back to me. It normally only take a few days.

I’ve been in many problem solving situations where we would have fixed things a lot earlier if we hadn’t taken as fact the things that people told us.

Can a techie have business acumen?

Jimmy and Grandma have a day outI’m a techie I don’t mind admitting it – actually I’m quite proud of it. I can do things with technology that others marvel at.

I was recently in a meeting when someone who didn’t know I was in the room made the statement “well it must be a technical discussion you are wanting to have if you’ve invited Graham along”. There was a little bit of embarrassment when it was pointed out who the person sitting opposite them was. This person doesn’t know me so they were making a judgement on the basis of my role, but the role clearly said to them techie and the inference was not business.

There have been other situations myself and others have been in which highlight the same issue. Someone I speak to quite regularly was saying recently that one of the comments made to them in a recent interview was that they were “too techie”. Again the inference was not business.

The job that I do today requires a good deal of technical ability, but its primary purpose isn’t a technology leadership one, it’s a business understanding one. The premise of my role is that the gulf between business people and techie people is so great that they require an interpreter. In other words techies don’t speak the same language as business people.

Because my background is primarily a techie one I tend to be treated with a warm welcome by the technologists, but treated with a certain amount of suspicion by the business people.

It’s almost like some people think there is a one dimensional sliding scale with highly technical on one side and high business on the other. As a techie am I really incapable of thinking as a business person? Perhaps this goes all the way back to school where people were encouraged into the arts bucket or the sciences bucket.

Are these just age old prejudices with a new dimension? Or, do these definitions reveal some real issues? I’m not sure. What I do know, though, is that the need for edge people, or multi-dimensional people is growing all of the time, the innovators, the people who work beyond the process.

One of the reasons I’ve been thinking about the brain so much was the realisation that it will be the people who have a strong right-side of the brain who will be the most valuable ones in the coming economy.

Right-brained people are strongly creative, something that transcends arts, sciences, technical or even business. I think that is will be this characteristic that will become dominant, not the field in which you choose to exercise your creativity; Einstein was creative, Monet was creative, Tim Berners-Lee is creative, Warren Buffett is creative. Or perhaps you don’t like the word creative because that sounds too arty, then how about word innovative; Malcolm Gladwell is innovative, Ted Hoff is innovative, Stephen Hawkins is innovative, Yann Arthus-Bertrand is innovative.

Anyway enough of my musing it’s time for me to go and be innovative in a cross functional, multi dimensional, business focussed, technically challenging, problem solving, situation.

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