In the same room, but not together

Posted on 06/05/2011 by Graham Chastney

I recently confessed a whole set of things that I’ve noticed myself doing within a work context that are, quite frankly, rude.

Another day, another conference call, another set of instant messages, some SMS messages and lots of rudeness.
I would like to confess that today I have:
Joined a conference call without introducing myself.
…

At work is one thing – but what about at home!

Today I was interested to read an article in the New York Times titled – Quality Time, Redefined. This article starts by describing a scene that could, on many occasions be my house:

Ms. Vavra, a cosmetics industry executive in Manhattan, looked up from her iPad, where she was catching up on the latest spring looks at Refinery29.com, and noticed that her husband, Michael Combs, was transfixed, streaming the N.C.A.A. men’s basketball tournament on his laptop. Their son, Tom, 8, was absorbed by the Wii game Mario Kart on the widescreen television. Their daughter, Eve, 10, was fiddling with a game app called the Love Calculator on an iPod Touch. “The family was in the same room, but not together,” Ms. Vavra recalled.

The sites and the technology is generally different, but the comment “The family was in the same room, but not together” certainly rings true.

At a quick count there are at least 12 different screens in the household – and there’s only 4 of us. There are occasions when each of us has retreated to one or more of our screens and our level of interaction with the rest of the family is minimal. We might be physically in the same place, but our heads are in completely different places.

It’s a really interesting article with thoughts from celebrities, academics and medics alike:

Joanne Cantor, a professor emerita and a director of the Center for Communication Research at the University of Wisconsin, suggests it’s almost as if adults and older children are reverting to a form of “parallel play,” the developmental stage when toddlers sit beside each other in silence, playing with toys of their own. Even in the very recent past, when family members would be watching TV together, she said, “We all had conversations during the commercials, even if it was just to say, ‘Wasn’t that stupid?’ ”

It’s not all doom and gloom though, there are lots of thoughts on how this type of interaction might be a good thing.

Here’s some of our experiences, good and bad.

We have texted the children to get them to come down from their rooms for dinner. It’s a whole load easier than shouting around the house trying to communicate through the various other noise distractions.
On a number of occasions we have Skyped our son (while he’s away at University) from a laptop in the kitchen. We place the laptop in a corner where he used to sit while we made dinner. It’s not a full intensive face-to-face conversation, it makes the chatting much easier.
I have IMed one or other member of the family, when they were in the same room, in order to get their clear attention.
On a couple of occasions we have missed phone calls because we were each so deeply engaged in our thing that we hoped someone else would answer it.
We quite regularly participate in “have you seen this” conversations around one or other screen. This includes discussing and parallel commenting on Facebook.

Like many of these things the challenge is to keep the technology in balance. We don’t allow any technology at the dinner table and, whenever possible, have dinner together. Only last night we decided to watch a movie together and it felt great.It took us ages to agree what the movie was, and we streamed it, but we all watched the same movie.

I still think, though, that it’s going to become a huge issue for society to deal with as people try to come to terms with a situation they haven’t been trained for. One of the biggest challenges is going to be addiction including Information Addiction.

I’m interested to know what others do. Do you have some rules that help you to keep things in check?

Limited Connectivity Week – Lessons Learnt

Posted on 28/02/2011 by Graham Chastney

Last week was a week’s holiday for me, and I used it as an opportunity to limit my connectedness for a week.

This meant that I turned my BlackBerry off, completely.

Twitter was not updated or consulted

Facebook was ignored, apart from the updates my family gave me as part of the week’s conversations.

It couldn’t be a completely disconnected week because I had some thing I needed to do that required online access (buying beds), and I checked my personal email a couple of times, partly to get updates on the things I had ordered.

By Friday it felt good, but I was surprised by the withdrawal experience that I went through.

I have a basic mobile phone on pay-as-you-go for personal use, so that I can turn the BlackBerry off, but still be contactable by the family.

At the beginning of the week I found myself repeatedly checking this phone even though I knew that there wasn’t anything on it, and I knew there was nothing on it because I was with everyone who had the number of that phone.

When I started the laptop up I found myself going through an inbuilt routine which included checking Facebook and Twitter. I had to consciously choose not to go there.

I also found myself worrying about whether I was missing something ‘important’ on my BlackBerry. Now I’m back in the office it’s time to see whether anything was really that ‘important’ or whether it’s all blown over while I’ve been away. The two important phone calls that I’ve already had this morning would lead me to believe that things have survived just fine without me.

Going forward it’s definitely time to place some clear limits around the levels of connectedness. Prior to my holiday I was already limiting the number of updates on twitter, and I was consciously limiting the updates in my Facebook News Feed to ones that I might actually be interested in.

On the flip side, I’ve decided that there are a few places where I’m not being as vocal as I should be, and this blog is one of them.

I don’t often quote the Bible on this blog, but my Proverb for the day seems very apt:

The more talk, the less truth;
the wise measure their words.
Proverbs 10:19

Information, Information, Information

Posted on 25/01/2011 by Graham Chastney

I really enjoyed today’s infographic from Flowtown showing just how much information we are going to be creating in the future.

There are 65 million tweets every day
More than 70% of the Digital Universe in 2010 was generated by users.
Nearly 75% of the data stored in our digital universe is a copy.

Have we reached a world of infinite information?

Scan Reading – Summary Reading

Posted on 17/11/2010 by Graham Chastney

I have a confession to make, I rarely read all of a document.

There, I’ve said it, it’s out in the open.

Why should I? It’s rare that the whole of a document, or to that matter, an email or a blog, has been written wholly with me in mind.

It’s been written to communicate something, so I need to be able to read enough of the document to understand what is being communicated, to the level that I need to understand it.

It’s not a productive use of my time to read all of a document when I’ve understood what needs to be understood by only reading part of it.

I’m sorry if that sounds a bit harsh, but it is the reality of the world in which I live.

It’s a skill that has been born out of necessity. In the technical industry people don’t generally rank too highly on the spectrum of brevity. It’s much more likely that people will say too much than not enough.

One of the first lesson I learnt in summary reading was that you can’t get a summary of a document from the section title Introduction and certainly not from the section titled Executive Summary. I always thought it was a rather cruel trick to expect people who have not been executives to know what an executive might want to know about in a summary – assuming, of course, that a Technical Executive wants to read the same summary as a Project Executive or Finance Executive.

The need to understand a document at the summary level is one reason why I still print out quite a lot of documents. There have been all sorts of advances in screen technology and displays, but I still haven’t found one that allows me to flick through a document, forwards and backwards,

I wrote a bit more about this in an earlier post on scan reading.

Knowing that most of you haven’t even got this far I’ll finish there.

Scan Reading – Pre Classify

Posted on 19/10/2010 by Graham Chastney

If there was one skill I would teach people it would be the ability to scan read, but there is an important skill prior to that – pre-classification.

The people who will succeed in the knowledge age will be those people who can assimilate huge amounts of information, being able to understand what is important and what is not.

It isn’t possible even today to read all of the information that is made available to us, and we shouldn’t even be trying. I know of many people who, myself included, can’t even properly read all of the email that they are sent each day, and I for one don’t even bother trying.

But I do scan read every one of the hundreds of emails, the hundreds of blogs, twitter and facebook.

I don’t find these numbers overwhelming, or a burden. I have a routine, and a system that shows me what is important and allows me to fly through what is not important.

A significant part of that system is the pre-classification system.

Pre-classification is all about efficient use of your minds ability to process things. The minds is much more efficient at repeatedly processing similar things. It’s not so efficient at switching the processing between different types of information. If we had to work our way through a set of activities we would naturally split them down into groups of things and then tackle a group at a time – that’s what the pre-classification system does with information. There’s no way that we would switch between ironing and washing the pots – iron a shirt, wash a pot, iron some trousers, wash a port – and yet that’s exactly what we expect our brain to do with information.

Every email client I know has a rules engine of some description that allows you to pre-classify emails based on where they have come from or on their content. But I see so few people using them. This engine might just be your life saver.

In my scan-reading system all of the emails from expenses, from travel, from corporate communications, from marketers and newsletters get classified before I’ve even seen them. I’ll still scan read them, but that’s all they are going to get. Doing this allows me to handle them in bulk. There’s only one piece of information I care about in the emails from the expenses systems – and, as it happen, it’s the last line that says “status”. As long as this doesn’t say “rejected” I’m fine. Having a set of similar emails to review allows me to apply the same routine to each one, which is much more efficient than switching between email types.

The classification system works in my blog reader to (which happens to be FeedDemon). I fly through the updates of pictures that come through from flick because I’m really looking to see if there is anything particularly interesting. I know which these blogs are because they are in a folder called unsurprisingly “pictures”. The “colleagues” category, though, get much more attention, I want to give the people I work with more time than a high level scan.

Same with twitter and facebook pre-classify and then scan read.

For twitter, TweetDeck is invaluable for this, I care that the column from colleagues has been updated, I will rapidly skim through “all friends” list. They don’t necessarily say anything any more profound, it’s just that I care more about what they have to say than I do about Dave Gorman or Jason Manford, or even MC Hammer.

I’m slightly stretching the point on facebook though, because I don’t get many status updates as I’ve turned most of them off. This then means that I can scan through what’s there without having to work out whether I care or not.

Go on try it out – remember, this skill could be essential to your future job prospects.

I’ll talk about the actual process of scan reading another time.

Write something!

Posted on 16/08/2010 by Graham Chastney

This site has had 11% less visitors this month – but why? What’s happened?

It’s simple – I haven’t written anything since 26th July. I’ve not been lazy and I’m not loosing interest, I’ve just been on holiday and as part of my effort to frame a new work-life balance I decided that I wasn’t going to write anything while away, not even on my blessings site (and not facebook, or twitter either). It was also part of my leaving for a while and my ongoing relationship with information addiction.

The result is not surprising – less visitors.

One of the reasons I don’t try and glean any financial benefit from this site is because I don’t want to feel under pressure to keep the visitor numbers up. I have enough pressure to deal with without giving myself any more.

Look out for an update on my journey with tension headaches, I’ve been to the doctor again this morning after some interesting experiences on holiday.

I’ll also be posting some pictures from our trip to Northumberland when I’ve sorted through the multitude. Look out for some new Jimmy and Granddad and many, many floral shots (a project being undertaken by another member of the family).

So, we’ll see how long it takes for the statistics to recover – or perhaps they won’t?

I left for a while

Posted on 14/07/2010 by Graham Chastney

I took a short sabbatical from twitter and facebook over the last two weeks – no updates and only the occasional message checks.

It was an experiment in focus. What would happen if I put it to one side and focussed those cycles on something else for a while?

When I started out on this experiment I was just going to ignore the updates, but I soon realised that I needed to be a bit more proactive because the lure was too great. This was particularly true when I was sat somewhere and my itchy fingers would get going on the BlackBerry. In the end I deleted all of the clients from all of my devices, this made the break much cleaner – and easier.

While two weeks isn’t long enough to really change habits it did help me to see areas of my life where things needed to get back into focus. One particular area was my abuse of thinking time. I hadn’t realised how much I had filled up all of the pondering time with stuff – checking twitter, reading facebook, etc..

You might have noticed that I’ve written more on this blog in the last two weeks than I have for a good while. It’s not the writing that takes the time when blogging, it’s the pondering. No pondering time meant no writing time. Creating pondering time resulted in a creation of the writing time.

My last two weeks have felt a bit like going on a nice long walk – time to think, and cogitate.

It also felt a bit like going through a form of detox.

I will be back, but I’m not sure in what form, and I may well leave again.

The New Work-Life Balance

Posted on 05/07/2010 by Graham Chastney

A few weeks ago I wrote a post describing how Friday was no longer the end of the working week.

Well it’s also true to say that 5:30 (or 6:00 or 6:30) is no longer the end of the working day.

For most people, myself included, the end of the working day is not marked by the point at which you leave an office or walk away from a screen.

However much we’d like to be able to put our life into little boxes, we don’t work that way. I can’t make myself only think about work things at work anymore than I can make my brain only think about leisure things when I’m not working. I try to minimise it by making notes, or adding things to lists, so that I can focus on the area that I need to be focussing at a given time, but I can’t completely compartmentalise.

I don’t have a big switch in my head that turns it from work mode to home mode “Engage work mode” “Work mode engaged”.

Keeping a work-life balance cannot be about hours, it has to be about focus and attention. When I’m “working” I’m focussing on my work, when I’m not I’m trying to focus on something else. Focussing on something else, of course, requires me to have something else to focus on – that’s the lesson of cognitive surplus.

The level of focus is now the way that I measure my work-life balance. Too much focus on work and it’s a problem. It’s not the volume of hours, it’s the level of focus and attention. I can cope with my mind reminding me of something I was supposed to do at work, or even of fashioning a good idea in my leisure time, but I’m unlikely to let myself get dragged deep into research on the thing I’ve thought about.

Just this weekend I thought about a good way of visualising a problem I was trying to get my head around. I took out a note pad and pen scribbled it down in a few minutes and then forgot about it until today. I could have taken the idea and built it into a fully fledged resolution to the issue, but I wasn’t going to let my weekend be dominated by it.

Like many companies my employer requires me to book my time to particular activities. Fortunately I only have to book my time on a day-by-day basis, I don’t have to account for each bit of each day. If I did it would like quite odd, and very random with 5 minutes here and 10 minutes there. That’s the nature of my job. If there were a good way of measuring focus it would be a better way of measuring my contribution.

Personally I don’t measure the hours as part of my work-life balance – I measure the attention. Too much attention on work and I take steps to make sure that I have other attentions outside of work.

Being a bit of an information addict, I need to recognise that focus requires me to remove the distractions. You’ll have noticed, if you were watching, that my twitter activities have dropped off significantly (almost to nothing) over the last week. They had become a distraction and needed tackling, my contribution may increase, but for now I’m keeping away.

Stress and Information Addiction

Posted on 12/05/2010 by Graham Chastney

I read an interesting definition of occupational stress yesterday which was in a summary of a book called Brain Rules:

Three things matter in determining whether a workplace
is stressful: the type of stress, a balance between
occupational stimulation and boredom, and the condition
of the employee’s home life. The perfect storm of
occupational stress appears to be a combination of two
malignant facts: a) a great deal is expected of you and b)
you have no control over whether you will perform
well.

I suspect that, to some extent, information addiction is born out of people wanting to control stress by trying to stay one-step-ahead. But if you look at the definition for perfect storm for occupational stress it’s more likely that information addiction will cause stress rather than alleviate it.

Let me explain what I mean.

Stress results from high expectations with no control over outcomes.

I’m sitting at my desk and checking my email every few minutes and every few minutes another email comes in and gives me something to deal with. Each one of these emails represents an expectation.

I’m available on my IM client and it keep flashing with another new message. Each flashing message is a another expectation.

I’ve now got more than enough expectation for anyone to deal with.

Here’s where the definition comes in.

My behaviour towards the messages means that I am far less likely to deal with the expectations in an effective way and soon I will have lost any control over the outcome.

It’s a bit like trying to move water by filling a bucket from running tap. The most efficient way of moving the water is to turn the tap on, fill a whole bucket, turn the tap off and then transport the bucket to the place where it’s going. The least efficient way of moving the water is to put the bucket under the tap and then to keep turning it on and off; transporting little bits between the turns. Following the little bits method we will soon feel out of control.

All of us know how to deal with the water, so why don’t we do it with the messages.

We all know that messing about with the bucket just leads to stress.

(Incidentally, the extract was from “Rule #8: Stressed Brains Don’t Learn the Same Way” which outlines how bad stress is.)

(Through a scheme at work I have access to the summaries from www.summary.com, it’s a great way of understanding the essence of a document without having to read the whole thing.)

Graham Chastney

The rambling of a technologist trying to find a way through

Category Archives: Information Addiction