Caffe Business Observations

I’ve spent this afternoon working in a Caffe and it’s been an incredibly interesting experiment in people observations.

PisaMy seat is in the corner of the room so I can see most of what is going on and I’ve been here for a couple of hours so far.

It’s a weekday in one of the UK’s larger cities and it has been busy in here all afternoon. There was a slight lull about 14:00 but other than that every table has had someone sitting at it.

Of the 13 tables I can currently see, four of them are occupied by single people (mine included). Only one of these people is doing anything “social”, everyone else is typing on a keyboard or writing in a report, or something similar. At least four other tables are occupied by groups of people having business meetings; some of them more overt than others.

The first thing I notice about this working environment is how insecure it is.

I know something about this city and something that is going to happen here that is all “hush hush” as the advertising executive said to the sales person he was dealing with. I also know how much it costs to advertise in the sales person’s magazine.

I know when the two people in the table opposite are next going to meet and where.

I haven’t had to do anything special to gain this information, I’ve just sat here and overheard.

The other thing I’ve noticed is how essential the mobile business device has become.

I’m the only person using a fully fledged laptop, everyone else is making arrangements and taking notes on either an iPhone or a BlackBerry. Contacts are being exchange, meeting arranged, even sales figures discussed, all on the small screen.

Another observation is how attentive people are.

I attend lots of business meetings where people look as if they would rather be sat on the toilet. That’s not the case for most of these meetings, people are talking, interacting, negotiating, illustrating, gesticulating even.  They are engaged in their business. It could be that the type of people who come to such a place are the type of people who are naturally engaged, but I suspect it’s more likely that the atmosphere in here is more conducive to debate and discussion.

The final observations is that I haven’t seen a single tie all afternoon.

All of the business is taking place in casual dress, some smarter than others.

The need for exposure

You can find me on twitter, facebook, external blogs, internal blogs, search engines, commenting on other people’s blogs and posts. I’m on linkedin, delicious, and flickr.

Why?

The Road to InverarayI update my status via twitter, and let it update facebook, and linkedin.

Why?

Well as an information addict, one of the reasons is exposure. I want people to know that I know something.

In my last post I talked about the quest for useful information and how it wasn’t enough just to have information, the information had to be useful to someone. By extending the number of people who know that I know something I broaden my net of usefulness.

The joy of getting responses is very powerful.

If I post something and someone responds then I’ve been useful to them. if I post a comment and someone follows on, then I’ve been useful.

So here I am, doing it again, exposing something to see if it’s useful to someone and hoping for a response.

All addiction has an element of risk and reward to it. If I risk something I may, or may not, get the reward. If I gamble then I risk some money on the hope that occasionally I might get a reward. If I reveal some information I might get a rewarding response, but it’s a gamble. If I look at my email I may or may not be rewarded with an email.

I’ve written in a bit more detail on this before using the term Infomania.

I’m currently trying a new experiment to reduce the impacts of these feelings. I’ve set up the auto on/off feature on my Blackberry and have taken to leaving it at home if I go out in an evening. On the first few occasions I had the Blackberry twitch, wanting to check whether I had anything to check, but these are steadily reducing as I train my brain to realise that there are no rewards available.

As I look around I see many people experiencing what I’m experiencing, but not realising that it’s an issue. One of the reasons I’m writing is to see whether my experiences resonate with anyone else, so I hope it’s helping. There is a danger in doing this though, and that is that I just end up feeding the addiction that I am seeking to understand. It’s a journey that I’m heading on.

Meeting Efficiency: Oh how true

I hate to think how many meetings I have sat in that have basically been people catching up on email with the odd nod to the presenter.

We have a presentations style at work just for this occurrence – it’s the non-stop meeting style. We present at breakneck speed without any stops and without any time for questions. At the end we say “so is that agreed then?” and in many instances the answer from the non-listening participants is “yes”.

The quest for useful Information

The only information of any real value is the information that is useful. The challenge is knowing what information is useful.

Castle CragMy uncle tells a story of a time in his life when he decided that he wanted to extend his vocabulary.

He decided that the best way of doing this was to pick a new word from the dictionary and to put it into use for a week and then to pick another one.

The problem was that before long he was using words that no-one else understood. There’s little point in knowing words that other people don’t understand – it defeats the whole purpose of the word, which is to communicate something.

He eventually gave up his challenge.

Having information and not being able to use it is a waste of time to the information addict, but so is knowing what everyone else knows. The quest is to find information on the edge of other people’s knowledge so that it is useful.

Like doing a jigsaw puzzle, the thrill isn’t in the pieces, it’s in putting the pieces together, and you only do that one piece at a time. But to push the analogy to destruction; the challenge is knowing what pieces other people have in place because the ultimate thrill is in putting your piece into someone else’s jigsaw.

The tools of the information addict

There are a few tools that are crucial to the working of the information addict.

In order to understand the information addict you first need to realise that information research and pursuit isn’t some kind of aimless pastime, it’s a very serious business. There is a purpose to all of this activity and that is to find really useful information and in so doing to gain insights and knowledge that others probably haven’t seen. But the real join is in the hunt.

PisaYou might think that Google was the main tool for the information addict, but it isn’t one of the primary tools. it’s a good secondary tool for finding further information on a given topic. But it’s not a primary tool because it required a question and this information addict doesn’t normally know what the question is before he gets started. The really useful tools are the ones that provoke a question that might lead to a new discovery.

The really useful tools are those tools that provide information without being asked a question, while still prompting a question.

For me these tools fall into two discrete areas:

  • Statistics
  • Feeds

There are so many statistics around that there is always something new to be gained from them. The statistics on this blog are a case-in-point. These statistics serve two purposes. They allow me to gain insights that I know are unique to me; there’s only me with access to them. These statistics also allow me to branch out into all sorts of other discoveries. “Why is that blog popular?”, “Why do I get visitors from…"?”. I have access to all sorts of statistics, and they provide all manner of stimulus.

Feeds are different. Feeds provide a constant stream of provocation; they are streams of information. Blogs, facebook, linkedin, twitter all provide a constant flow of things that may, or may not, be interesting. The “may not” is important, if the information was always 100% relevant there wouldn’t be any joy in the hunt. Addiction always has some element of “pursuit” to it, even if the result, once caught, isn’t worth bothering with.

Google, and other search methods support these two information provoking methods by allowing a chase to continue. It often doesn’t even matter where the chase is taking you, it’s the chase that is the important and the addictive part.

Confessions of an Information Addict

"My name is Graham and I’m addicted to information."

There I’ve admitted it, and as they say admission is the first step in the recovery process.

Silverdale and Morecombe BayA little while ago I wrote a blog making a joke of how I could waste a while day doing absolutely nothing at all. There’s another saying: "many a true word said in jest" and, as you’ve guessed, there is a good sized dollop of truth in that post.

I could, if I allowed myself, waste hours scanning for information, feeding on it, searching it out, getting to the end of a chase.

I don’t think I’m alone in this issue, so I thought I would share some of my journey and why I’ve got to the point where I call it an addiction.

This morning was a wonderful example of the issues that I face. Today I had two presentations that needed to be completed for sessions later in the week. I knew how long they would take, and what needed to be done. Did I sit down and get on with it – did I heck – I fed my habit, scanning blogs and emails and enjoying a trip down a few information rabbit holes. I did eventually get the presentation sorted, but just in time, and with just about enough effort.

But is addiction too strong a word for it, aren’t I just doing my job. Well I  also know a good deal about addiction. One of the things that I do outside of work is to help with a group that supports people in need, some of them struggling with addiction. There are a lot of parallels, but I’ll leave that for another time.

I’ve been looking for a new series for a while now; sometimes the obvious answer is the one directly in-front of you.

Dear Technology Luddite, why do you work here?

Lud-dite – noun

Definition:

a member of any of various bands of workers in England (1811–16) organized to destroy manufacturing machinery, under the belief that its use diminished employment.

Silverdale ViewI work for a technology company. We do all sorts of non-technology things like process reengineering, project management and business change, but fundamentally we are a technology company.

At our core we believe that technology can, and does, make a difference. And yet, we also have our fair share of luddites.

I’m not talking here about the sceptic who doesn’t see any value in the latest innovation; I’m talking about the person who fundamentally disagrees with the premise that technology can make a difference.

I have to profess that this is something I don’t understand. Why would you want to work for an organisation that delivers a product that you don’t believe in?

When I visit customers I find the same thing; people who are working within the IT organisation who don’t believe that they are making a difference to their business customers.

Why would anyone choose to work in an organisation, or within a position where you are responsible for something that you hate?

I’m not expecting any answers, I’m just intrigued.