I now have the VW Touran back as the family car.

The description  of work makes for interesting reading:

• Checked oil level on dip stick – no oil
• Removed intercooler pipes – full of oil – replaced
• Also found catalyst full of oil – replaced.
• Also replaced turbo and turbo oil feed pipes.
• Tested – all OK.

Thankfully there was also one other important piece of information:

• Net Total: 0.00

Thank goodness for warranties, but I would like to have known the total cost.

Seems to be fine, though I think I will be keeping a close watch on the oil levels for the next few months.

Service was good and the parts came earlier than expected. It’s a good lesson for service organisations – “under promise and over deliver”.