I’ve been out for a few days training – ITIL Foundation.

I haven’t done any classroom training for year and I’d forgotten how enjoyable and frustrating an experience it was.

It’s very enjoyable to have the time to interact with others and to learn from each other. The people dynamics can be frustrating too.

I did the ITIL Foundation exam straight after the course and passed (92%, swat).

I can now confidently say that I understand the difference between an “incident” and a “problem”.