Identity Theft Experiences

La PaludI now have two experiences of identity theft.

They both involve cars.

In both instances I was only aware that part of my identity had been stolen when the authorities came looking for me.

The first time I came across the issue of identity theft was a few years ago now.

I was sat at my desk when the PA for the most senior manager resident in that building phoned me. This was unusual but not completely unexpected. When she said “Can you come upstairs immediately please!” I was a starting to get worried. My worries were confirmed when I walked through the door and was introduced to two police officers from CID.

Their first question was exactly what you would expect it to be “Can you tell me what you were doing on the xxth of xxxmonth?”.

Like most people I had absolutely no idea off the top of my head. I excused myself and went to retrieve my diary. It turns out that on the day in question I had traveled back from Washington DC overnight, landed in the UK in the early morning and then gone home to bed.

The whole story is quite a long one, so all truncate it to keep it short.

It turns out that a car identical to mine had been used by a gang of individuals who had stolen a load of laptops from a hotel in London. When I say identical, I mean identical, color, model and registration plate.

The time between my plane landing and the time of the robbery gave me enough time to get to London and commit the crime, a time when I had no alibi because I was alone.

How do you prove you weren’t somewhere, unless you can prove you were somewhere else. In my case I couldn’t prove where I was, because I was the only one there. That was at least what I thought at the time, it turns out that I picked the kids up from school that day and others remembered me doing it.

I no longer have that car, but I do wonder whether the new owner has ever had any more trouble from its other identity.

Fortunately the CCTV that had captured my car also captured the gang, and I didn’t look anything like any of the gang members. I never got to see the CCTV but I did spend a few hours helping the police and having my photo taken.

My second experience of identity theft arrived today in the form of a bill from my car leasing company.

Attached to the bill was a Penalty Charge Notice which stated that I was in London a few weeks ago and stopped illegally in a box junction

This time I was sent photographic evidence and apparently my car morphed from being a VW to being an Audi somewhere between my home and London. The number plate is mine, but the car isn’t.

This one is, at least, easier to rebuff but it doesn’t stop the fact that a car is driving around London with my car’s number plate on it. That part of my identity is no longer exclusively mine, it’s been hijacked. There is no knowing what traffic violations will start to arrive.

In a sense this is trivial compared to how bad it could be. It’s just hassle sorting it out. As an example of how vulnerable our identity is it should make us all think. It also makes me wonder about how much of my identity is being used elsewhere around the globe without my knowledge.

How much of my identity do I just give away without even thinking about it? If you knew where to look on the Web I suspect you could find out enough about me to be convincing enough if you wanted to impersonate me.

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If you can’t measure it you can’t manage it

Jimmy tries out a new phoneThe other day I wrote a post about the process of problem resolution. This follows on.

one of my earliest mentors used to use this phrase almost every day.

“If you can’t measure it you can’t manage it”

If truth be known he used it so often we hated it. I find that the shoe is on the other foot and that it is me who uses this very same phrase (or variants of it) time and time again. In most cases I use it when talking about the resolution of problems.

My own variant on it is to say that if it can’t be measured it doesn’t exist. It’s a slightly provocative way of getting people to focus on the facts. Focus on the measurements that do exist, if they aren’t measured or can’t be measured they aren’t there. I find it’s a great way of getting people to focus on defining the problem rather than focusing on a set of issues. Most IT systems seem to have some issue or other.

When I first heard this phrase the issue of measurement was huge. The IT systems that we were trying to analyze were relatively simple single box systems. The metrics available to us were very limited. For the most part things either worked or they didn’t. When they didn’t there was a Hex Dump to grind through.

Today’s systems have a different problem. Today’s problem is deciding what to measure so that the system would keep working and not spend all of its time collecting metrics. The chances are that you haven’t been collecting the right information historically because it was too system intensive.

The skill of measurement and management is still, therefore, the same as it’s always been. You need to know what measure will tell you what and what it won’t tell you. Knowing that means that you need to know far more about a system than most people seem to want to know these days.

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Making Learning Fun

Times-table GameMy daily schedule means that I am normally sat upstairs in my office before other members of the family (apart from Jonathan) have left. They normally come upstairs to see me before they leave.

Some time later I normally go downstairs to make coffee (decaff at the moment) and do some stretching.

This morning I was greeted by a lounge covered in cards – 72 of them.

I know there was 72 of them because they were 3 lots of times-tables – one for the equation, another for the answer.

Emily is right in the middle of learning her times-tables – and she’s struggling.

We have always tried to make learning fun. I have always believed that we learn more when we are having fun, and others seem to agree.

The Chief Happiness Officer had this to say only last week:

Who says our workplaces have to be so boring, lifeless and meaningless that we can only get people to show up there by paying them to sacrifice their time and energy at jobs that don’t make them happy?

Let’s stop doing that, OK? It’s been proven time and again that both schools and workplaces can be fun, energizing affairs that draw people in voluntarily. It’s also been proven that doing this makes them more effective.

Let’s not settle for any less any more!

I’ve always regarded myself as quite privileged to have a job which for the most part I find fun and energizing. The challenge is that people are constantly trying to burden me with things that aren’t fun or energizing. Sometimes I let me guard down and find myself in a position I don’t enjoy. I’m in a 50/50 situation at the moment which means that a good deal of this week will be spent removing the 50% that is dull and adding to the 50% that is fun and energizing. Removing the 50% of dull is not likely to be a good career move in the short term, but experience has shown me that it pays dividends in the long-run.

Fun and energizing is more important to me than almost any other reward you can give me.

Times-table GameThe cards were all part of a matching game. We start with the cards all upside down, and you have to match the equation with the answer. The fun is that you get to play the game with Mum or Dad and beat them. The trick is that you have to say the equations out loud all the time embedding them.

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My Own Apple Speculation

Pointe de Penhir looking back to Plage de la PaludThere is loads of speculation around on the likely announcements at the big Apple event next week .

Every time I read one of these reviews I have the sneaky suspicion that these people have less information available to them than I do. So I thought I would come up with my own prediction.

I’m talking a world exclusive here.

And here’s my exclusive.

I predict that Steve Jobs will announce his likely retirement from Apple within the next 12 months .

With Jobs having been a lifelong follower of Bill Gates it would make sense for him to follow him into retirement too. Or perhaps he has been so captivated by the goings on in the British Parliament this week that he wanted to grab some of that limelight .

(If you believe that, you’ll believe anything , I just wanted to show off that I now had Emoticons working in Windows Live Writer )

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Vista RC1 Upgrade – Still Going Strong

TramwayMy upgrade to Vista RC1 (from Vista Beta 2) seems to be fine.

I was about to write that it had all gone horribly wrong because none of the tablet buttons were working. Before I had chance Windows update had picked up on there being an updated video driver and that seems to have fixed it. The screen rotation switching is definitely better than in Beta 2.

The first thing I noticed about the upgrade was that the power management is much better. The standby function is fabulous. Not only has it got some new eye-candy which fades the screen in a nice soothing way, but the recovery from standby is much much faster .

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Vista RC 1 – Upgrade – Foolish or Lazy

Acorns by EmilyI decide this morning that I would upgrade my Vista Beta 2 build to RC1 on my Tablet. That’s right – upgrade. I was speaking to Steve yesterday and he started from scratch, so I decided to try the other path (that’s my logic for being lazy and I’m sticking by it).

It’s been running for an hour so far.

Not sure yet whether I’ve been foolish. I’m normally a bit wary of upgrades because you can never be 100% sure about what you’ve got, especially when upgrading a beta to a release candidate.

What have I lost if it all goes horribly wrong – a few hours of computer time. The upgrade doesn’t need watching and I have other equipment to work on while its running. I can always start from a clean install at a later date.

As a further complication, I thought I would see if it was possible to complete the upgrade without plugging in a keyboard – so far so good.

“If a man is lazy, the rafters sag; if his hands are idle, the house leaks.” Ecclesiastes

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Productive, Creative, Fun Writing

Acorns by EmilyToday The Chief Happiness Officer has: Top 10 tips for productive, creative, fun writing.

I really liked the idea of writing without laptop charger – to limit your writing.

I can’t use this trick at the moment, because if I did my writing would be limited to less than 30 mins. Perhaps some of you are say that only 30 mins of my writing would be a good thing.

The thing that struck me as a read this list was this: Why don’t I approach my work writing in this way?

There are some things which I need to get written and they have a deadline and I just need to slog my way through them. There are other things which do have a deadline, but the schedule allows me to be flexible and creative. These would be much better if I took a more creative approach to production. I’ll let you know how I get on.

It also occurred to me that I’m clearly not that good a blogger – because I don’t have any Top 10 lists :-)

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And now IBM’s attempts at The Office

Signs at TramwayFollowing on from the Microsoft Office videos with Ricky Gervais we now have the IBM examples (actually I’m not sure which followed which).

You definitely need to be in the know already to understand what message IBM is trying to give here.

As a send up of sales techniques they are great. As a method of marketing they are obviously doing their job, because I’m not the only one who picked up on them.

Mainframe – The Art of the Sale, Lesson One

Mainframe – The Art of the Sale, Lesson Two

Mainframe – The Art of the Sale, Lesson Three

Via Volker Weber

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The Goal of Relaxation

Sudbury HallHaving mentioned in one of my previous posts that I started the week with a head-ache a colleague told me that I needed to relax more. I explained that the problem with ‘relaxing’ was that it had no goal associated with it. One of the characteristics of being a male is that I am included to be goal focused, some would say too goal focused. The reverse is also true; no goal- no focus.

Anyhow my colleague decided that she would define the goal of relaxing for me. I copy it here as a form of record, but also so you can marvel, along with me, at the inventiveness of some people:

Goal = Relax, the way to achieve the goal is to sit still for up to 30 minutes per day whilst thinking positive thoughts. You will have achieved this goal if you are successful in sitting still for 30 minutes and not allowing your mind to stray into negative thoughts. You will have surpassed this goal if you find yourself being able to sit still for 30 minutes without having to prevent negative thoughts entering your brain.

No sure, now, whether putting ‘relax’ on my to-do list is a good idea or not. Does reading count, Steve just gave me a copy of Making a Good Brain Best?